As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Your day-to-day

Oversee the entire Front Office operation to maintain high standards
Serve as a point of contact for regular and VIP Guests
Complete Night Audit duties
Maximise room occupancy at the best rates and use up-selling techniques to promote hotel services and facilities
Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash by the hotel credit policy
Act by policies and procedures when working with front-of-house equipment and property management systems
Conduct annual and mid-year Appraisals with Team Members
Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
Manage, record and promptly resolve issues or emergencies that arise
Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
Act by all security and emergency procedures and manage the instigation of these, as required
Compile adequate handover to Early staff / Duty Manager
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Assist other departments, as necessary

Be courteous and focused on providing a consistently high standard of customer service.
The ability to multi-task in a fast-paced environment.
Previous experience as Night Manager in a similar size property
Ability to communicate with your team and the hotel teams.
Must be flexible with hours
Must speak Fluent English

Exclusive access to the employee recognition & reward scheme - Heeton Rewards
Service-based annual leave (increasing up to a maximum of 5 extra days)
Employee & Friends/Family discounted rates at Heeton-operated and IHG hotels
Life Assurance, Income Protection and Employee Assistance schemes
Referral scheme
Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
Heeton is an expanding company which offers excellent career, training and development opportunities
Fantastic career potential with one of the UK's fast-growing hotel operators
Retention bonus on completion of 6 and 12 month service

2 Heeton Hospitality Uk jobs in Scotland