Plan. Coordinate. Keep Operations Moving. This isn't a typical admin role. You'll be at the heart of our operations - responsible for planning engineer workloads, coordinating appointments, managing KPIs and ensuring our services run smoothly, efficiently and compliantly. If you enjoy problem-solving, working at pace, and being the person who keeps everything on track, this role is for you. What You'll Be Doing

Workforce Planning & Scheduling
Plan and optimise daily engineer routes using our automated scheduling system
Balance workloads and support manpower planning with Team Leaders and Engineering Managers
Monitor programme progress and performance against client KPIs
React quickly to changes, urgent jobs and last-minute amendments
Act as a key point of contact for customers and clients
Manage incoming calls and emails professionally and efficiently
Book, reschedule and confirm appointments
Ensure appointment notifications are issued within agreed timescales
Prepare and issue daily, weekly and monthly client reports
Ensure compliance documentation is accurate and submitted on time
Support adherence to gas and electrical safety legislation
Maintain accurate system records to protect service standards

We're looking for someone proactive and organised who enjoys responsibility.
Previous experience in scheduling, coordination or administrative planning
Confident managing diaries, workloads or field-based teams
Strong organisational and time-management skills
Comfortable working in a fast-paced environment
Excellent written and verbal communication skills
Good working knowledge of Microsoft Office and planning systems
Ability to work independently and as part of a team
Administrative: 2 years (required)
Customer service: 2 years (required)

Salary from £27,000 per year (DOE)
Overtime opportunities
Company sick pay
22 days annual leave + bank holidays (increasing with service)
Option to buy up to 3 additional annual leave days
1 paid volunteer day per year
Private healthcare plan
Employee Assistance Programme & mental wellbeing support
Employee discounts & savings scheme
Discounted gym membership
Free on-site parking
£500 refer-a-friend bonus
Bereavement leave
Company pension
Cycle to work scheme
Free parking
On-site parking

3 Saltire Facilities Management jobs in Scotland