Job purpose: Role Overview

We are seeking a reliable and organised Office Administrator to support the smooth day-to-day running of our office operations. The role involves raising and managing maintenance jobs using the Big

Change system, liaising with engineers and subcontractors, sending reports to clients, and providing general administrative support.

The successful candidate will have excellent communication skills, strong attention to detail, and the ability to manage multiple tasks efficiently.

Key Responsibilities

Raise and manage maintenance jobs using the Big

Change system

Contact and coordinate engineers and subcontractors regarding scheduled works

Monitor job progress and update records accordingly

Send reports, updates, and completed paperwork to clients

Answer incoming telephone calls and deal with enquiries professionally

Respond to emails in a timely manner

Carry out general office administration duties

Maintain accurate records, databases, and filing systems

Support the wider team with day-to-day operational tasks

Deliver excellent customer service to clients and contractors

What will I learn? What will I learn?

SVQ Level 3 Business and Administration

Industry related training

Soft Skills (e.g. communication, teamwork, problem solving, etc)

What qualifications or qualities are required? Skills & Experience Required

Strong organisational and time management skills

Excellent verbal and written communication skills

Good knowledge of Microsoft Office (Word, Excel, Outlook)

Ability to multitask and work independently

Professional telephone manner

Good attention to detail and accuracy

Personal Attributes

Reliable and dependable

Positive and proactive approach

Able to work well under pressure

Friendly and professional manner

Strong team player with good problem-solving skills

Salary and Benefits

Onsite Parking

Company pension

Salary – Minimum wage

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