Administrator

Location: Kirriemuir

Hours: Monday to Friday, Full Time

Contract: Temporary Ongoing

Salary: 29,120

Working Pattern: Office based during training, with remote working opportunities available following successful completion of the training period.

The Role

We are currently recruiting for a Customer Service & Operations Coordinator to join a busy team based in Kirriemuir. This is an excellent opportunity for someone with strong administration, customer service and coordination experience who enjoys working in a fast paced environment.

The successful candidate will act as a key link between customers, suppliers, production and internal departments, ensuring orders are processed efficiently and customers receive exceptional service throughout the order lifecycle.

Key Responsibilities

Liaise directly with customers regarding order status, lead times, delivery arrangements and general enquiries.
Create and process accurate purchase orders, contracts of sale and associated documentation.
Coordinate and schedule orders for production, ensuring customers and internal teams are kept informed of progress.
Arrange and monitor deliveries between suppliers and customers, ensuring timely fulfilment.
Manage multiple priorities while meeting service level targets and deadlines.
Investigate and resolve customer queries and issues efficiently and professionally.
Work closely with managers, production teams, suppliers and subcontractors to provide effective solutions.
Maintain accurate records and documentation using internal systems.
Support continuous improvements in customer service and operational processes.

About You

Previous experience in customer service, administration, order processing or account coordination.
Excellent communication skills, both written and verbal.
Strong organisational skills with the ability to manage multiple tasks simultaneously.
Confident using Microsoft Office and internal systems.
Ability to work independently and as part of a team.
Strong problem-solving skills and attention to detail.
Experience within manufacturing, production, logistics or supply chain environments would be advantageous but is not essential.

If you're an organised and customer focused professional looking for your next opportunity in the Angus area, we'd love to hear from you.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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