Build the vision and strategy for the Global Individual Health customer experience of the future and execute on delivery of the multi-year transformation for the business
Design and implement a truly differentiated service proposition, understanding the unique needs of the segment, being market focused to understand competitors and taking into account the unique role GIH brokers play in the delivery of the customer experience
Maintain global connectivity to leverage enterprise and IH capabilities and assets
Shape and oversee the systems, processes and people needed to support the operation
Manage the daily business operations, improving the efficiency of operational processes and ensuring accountabilities are clearly defined
Work closely with the Customer Office SLT peers and teams to ensure the adoption of initiatives and programs to support business growth now and in the future
Lead transformation initiatives across operations, technology and customer experience to support the next stage of GIH growth.
Drive continuous improvement through automation, digital innovation and data-driven decision making.
Establish clear performance metrics and governance frameworks to monitor operational effectiveness and customer outcomes.
Foster a culture of accountability, collaboration, innovation and customer obsession.

Significant experience building and leading successful teams in a global and matrixed environment.
Proven track record of owning and enhancing the complete customer experience
Extensive stakeholder engagement experience, both internally and externally
Strategic thinker, with a combination of technical knowledge and a track record of delivery
Strong understanding of how a retail business model operates
Relevant sector experience, background in healthcare, consumer finance or similar regulated environment is preferred.
Educated to MBA or degree level is preferred.
Demonstrated success leading large-scale business transformation and operational change initiatives.
Strong financial and commercial acumen, with experience balancing customer experience, operational excellence and business performance.
Experience leading complex organizations through periods of growth, change and modernization.
Global mindset - culturally sensitive to a diverse international workforce; ability to work well and influence within global matrix operation
Ability to lead and influence decision making at a senior level in the organization
Strong people management capabilities
Customer obsession
Strategic mindset
Excellent analytic and synthesizing skills, superior logic
Results-oriented execution, with the ability to make rapid decisions
Dynamic leader with ability to lead and manage the organization through change.
Executive presence and ability to influence across multiple stakeholder groups.
Commercial acumen and growth mindset.
Ability to lead through ambiguity and navigate complex organizational environments.
Passion for transformation, innovation and continuous improvement.

Cigna Healthcare, part of The Cigna Group, is committed to improving the health and well-being of the people we serve worldwide. Through our International Health business, we provide innovative healthcare solutions that help globally mobile individuals and families access high-quality healthcare wherever they are.

Be part of a purpose-led organization that is transforming the future of healthcare and improving the lives of customers worldwide.
Enjoy a competitive executive compensation and benefits package, with wellbeing, financial and family support tailored to local market practices.
Grow your career within a truly global organization, working alongside senior leaders and high-performing teams to shape the future of International Health.

2 Cigna Corporation jobs in Scotland