Job purpose: Why Cintra?

At Cintra, they are an award-winning multi-cloud consultancy and managed services provider, helping organisations modernise, migrate, and manage enterprise applications and database workloads across private and public cloud environments

Cintra are looking to expand their Digital Team by recruiting an IT Support Apprentice! This apprentice will work towards an SCQF Level 6 Qualification based in their Glasgow office.

Working hours: Monday to Friday, 9am – 5:30pm.

Benefits:

25 Days annual leave

Pension scheme

Life insurance

Healthcare benefits

Employee assistance programme

Future prospects:

Potential of a full-time role on completion.

What will I learn?

Provide first-line technical support to employees globally. Assist users with hardware, software, and system-related issues

Troubleshoot and resolve technical problems where possible. Escalate more complex issues to senior IT team members when required

Communicate with users via Microsoft Teams, email, phone, and ticketing systems

Configure and deploy laptops, mobile devices, and peripherals, assisting with application packaging and updates

Maintain accurate IT asset records and inventories, create, update, and manage user accounts

Assist with user access requests and permissions management and Maintain and update IT support documentation

Ensure support tickets and requests are accurately recorded as well as supporting internal IT projects and business initiatives and assist with hardware rollouts and technology upgrades

Support equipment logistics and coordination where required

Monitor and respond to first-line cyber security incidents and alerts and assist with security compliance tasks, including Cyber Essentials requirements and everyday security hygiene

Gain hands-on exposure to compliance frameworks, ISO standards, and SOC audits and assist with evidence gathering, security log maintenance, and audit documentation

What qualifications or qualities are required? What do they need from you?

Passion and enthusiasm for technology

Strong interest in pursuing a career within IT

Good communication and customer service skills

Logical problem-solving abilities

Willingness to learn and develop new technical skills

National 5 (or equivalent) in Maths and English

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

1 Cintra jobs in Scotland