Job Title: Unified Communications Engineer

Overview

We are looking for a dependable, driven, and hard-working Unified Communications Engineer to join our growing team. This is a dynamic hybrid role combining desk-based support with hands-on field work across Central Scotland.

The successful candidate will play a key role in delivering high-quality support, installations, and maintenance services across a range of telephony, networking, and unified communications systems. This position is ideal for someone with a strong work ethic, a positive attitude, and the determination to continuously develop their skills within a fast-evolving industry.

Key Responsibilities

Deliver 1st, 2nd, and 3rd line technical support across telephony and networking environments
Install, configure, and maintain iPECS Cloud and on-premise PBX systems
Deploy and support 4G/5G connectivity solutions, including cellular routers (e.g., Teltonika)
Design, install, and troubleshoot enterprise Wi-Fi solutions (Ubiquiti UniFi & TP-Link Omada)
Carry out structured cabling installations (CAT5/CAT6) and maintain tidy comms cabinets
Conduct site surveys, system design, and implementation of communication solutions
Configure value-added services such as IVR, voicemail, call recording, and auto-attendants
Provide on-site and remote fault diagnosis and repair, ensuring SLA compliance
Support and manage Mobile Device Management (MDM) platforms (e.g., Miradore)
Assist with moves, adds, and changes for customer systems
Maintain stock, test equipment, and produce reports to support service delivery
Collaborate internally using tools such as ClickUp to manage projects and workloads

Skills & Experience

Proven experience with:
- iPECS telephony platforms (Cloud & On-Prem)
- Ubiquiti UniFi and TP-Link Omada networking solutions
Strong fault-finding abilities across:
- PSTN, ISDN, SIP, and mobile data connections (4G/5G)
Excellent customer-facing communication skills
A proactive approach to problem-solving with attention to detail
Full UK Driving Licence (essential)

What We're Looking For

We're seeking someone who is:

Dependable and reliable - someone we can count on to deliver consistently high standards
Hard-working with a strong work mentality - willing to go the extra mile to get the job done
Determined and motivated - eager to learn, develop, and grow within the role
A team player, comfortable working within a small company environment
Flexible and willing to travel regularly for field-based work

Role Details

Location: Hybrid - Livingston (EH54 7DE) & customer sites across Central Scotland
Hours: Monday to Friday, 8:30 AM - 5:00 PM
Job Type: Full-time
Salary: TBC

What's Included

Company van for fieldwork and site visits
High-spec laptop for remote support and configuration
Company mobile phone
29 days holiday per year
Company pension scheme
On-site parking at Livingston office

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

1 Blue Arrow Ltd. Livingston jobs in Scotland