Working in our Glasgow office and reporting in to the One Call Manager, our Hire Controllers are on hand to deliver the highest level of customer service to our customers, suppliers and colleagues alike. Being telephone based you'll deal with people from all over Scotland ensuring they get what they need, when they need it as efficiently as possible.,

Respond to all customer enquiries in an effective, professional and timely manner
Effectively deliver on customer orders by understanding their needs and offering the best solution
Match or surpass the target conversion rate from quote to order set by your line manager
Liaise with external suppliers in order to provide a seamless service to the customer
Manage the full customer journey from the initial quote through to customer invoice
Play a key role in the ongoing growth and development of the business
Ensure all KPI's are achieved such as revenue, margin, calls levels, emails, tickets resolved, queries and credits

Proven experience of providing a first class customer service with a genuine want to help
Comfortable working in a busy office
Experience in a contact centre environment desirable
Articulate communicator, enthusiastic and revenue focused
Thrives in a team environment
Ability to prioritise workloads, work under pressure and to strict deadlines with a good attention to detail
Microsoft skills: word, excel and outlook
Comfortable using multiple systems, Disability Confident

Competitive salary
Monday - Friday working hours, no weekends!!
Salary sacrifice pension
25 days holiday, plus bank holidays
Additional holiday purchase scheme
Free Tool Hire
Life Assurance cover 3x salary
Share save scheme
Eye care vouchers
Recommend a friend scheme
Learning & Development - commitment to upskilling and developing our people, structured in house training available alongside external training where required
Cycle to work scheme
Long service recognition
My Vp discounts - a variety of discounts and rewards on thousands of well-known brands
Discounts on HP products
EE mobile contract discount offers
Gym discounts
Health Shield (discounted premiums on health care cash plan)
Regit Assist 24/7 accident helpline - free joining

2 Brandon Hire Station jobs in Scotland