Engaging your team inclusively through clear and concise communications. Always making sure that your store is setup to deliver a great experience for our colleagues, members and customers. Using our Co-op behaviours to deliver our legal and operational standards every day, and in the absence of your Store Manager, you'll take responsibility for managing the team and the store. Main Duties and Responsibilities Ensure store is safe, legal and operational

Completing the daily safe and legal checks
Carrying out stock and inventory routines as per plans
Consistently maintaining high book stock accuracy standards to ensure our customers always have a quick and easy shopping experience
Taking ownership for delivering promotional stock change
Diligently carrying out all operational processes, routines and maintaining relevant controls
Support your manager with people processes, for example, Employee Relations, notetaking, investigations and absence management reviews
Continuously speaking up and suggest improvements to the success measures of your store
Championing Co-op by ensuring our members and customers are put first in all you do
Coaching our service promises, to help colleagues put our customers first
Going the extra mile by using your best judgement to deliver a friendly, welcoming, easier, helpful and thoughtful service everyday which meets customers' needs and saves them time
Ensuring the store is customer ready at all times during the day
Always being on hand to help your colleagues and customers with queries
In the absence of the store manager, take ownership for managing the store and handle potential unexpected situations e.g. out of hours call outs
Ensuring best practice and procedures are adopted by colleagues to protect our customers and our brand reputation
Championing Co-op by seeking opportunities from colleagues, customers or members to cooperate for a fairer world
Forging relationships and getting involved with your local community
Collaborating with your Member Pioneer on the development and where relevant the delivery of our Co-op Community Plan
Enthusiastically leading our change activities and passionately engaging your team to seamlessly deliver change and embed ways of working
Speaking up and encouraging the team to provide open and honest feedback on the effectiveness of change activities
Enabling an inclusive culture so everyone can speak up and their views are considered making colleagues feel respected and valued
Forging strong relationships with colleagues in your store
Adapting your communication style to meet the needs of the colleague or situation to reach a desired outcome i.e. coaching, challenging, engaging
Building your teams capabilities by regular training
Developing your team through regular and structured performance conversations to stretch their potential
Building excitement and purpose in the team to understand how to get involved in their local community activity
Manage and monitor all online orders received through third-party delivery platforms such as Uber Eats and Deliveroo
Ensure online orders are picked, packed and dispatched accurately and within agreed service times
Maintain high standards of product quality, presentation and availability for online customers.
Resolve customer and delivery partner queries relating to online orders professionally and efficiently
Monitor delivery platform performance, including order acceptance rates, preparation times and customer feedback
Liaise with delivery drivers and store colleagues to ensure smooth order fulfilment and minimise delays
Support the management of stock availability to reduce substitutions and unavailable items on delivery platforms
Ensure all online order procedures comply with food safety, age-restricted sales and company policies
Identify opportunities to improve online sales performance, customer satisfaction and operational efficiency

A1 Understand how to engage and lead others to manage improved performance.

44 Co-Op jobs in Scotland