Support the Regional Reception Manager in delivering outstanding service to clients.
Oversee and inspire the team, fostering creativity and operational excellence.
Ensure that all catering requirements are met with the highest quality.
Set the standard for excellence, leading by example.
Serve as the primary contact for clients and Account Managers.
Prepare team rotas and assist with recruitment, HR tasks, and performance reviews.
Greet and escort guests with warmth and professionalism.
Organise meeting rooms, refreshments, and AV support tailored to client needs., Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
Be passionate about delivering exceptional service and leading a team by example.
Ideally, have previous experience in a leadership role within a 5-star or luxury service environment.
Possess strong leadership and team development skills.
Be detail-oriented and committed to maintaining high standards.
Have excellent communication skills and a proactive approach.
Be skilled in managing multiple tasks in a fast-paced environment.
Show a genuine interest in creating memorable experiences for clients and guests.

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company.
Top 30 Best Places to Work in Hospitality in 2021 winner.
Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
Give Back to Community: Take one paid day off annually to support a cause you're passionate about!

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