Job purpose: We are looking for a motivated and enthusiastic Modern Apprentice to join our Lettings and Property Management team.

Working in a fast-paced office environment, you will provide administrative support across a range of lettings and property management activities while delivering excellent customer service to tenants, landlords, contractors and other customers.

Your day-to-day duties will include updating our property management software, maintaining property and tenancy records, booking viewings, assisting with tenant referencing and tenancy documentation, helping with utility transfers at tenancy changeovers, issuing inventories and inspection reports, managing keys for contractors, ordering office supplies and responding to customers by telephone, email and in person.

This is an excellent opportunity for someone who would like to gain practical workplace experience while working towards a Business and Administration Modern Apprenticeship at SCQF Level 6, with the opportunity to develop a career within Lettings and Property Management.

What will I learn? Throughout your apprenticeship, you will develop a wide range of practical business administration and customer service skills, including:

Providing professional customer service by telephone, email and face-to-face

Using property management software and maintaining accurate records

Managing property and tenancy documentation

Developing strong written and verbal communication skills

Organising and prioritising your workload in a busy office environment

Booking appointments and property viewings

Supporting tenant referencing and the preparation of tenancy documents

Understanding the administration involved in property lettings and tenancy changeovers

Working effectively as part of a small team

Building confidence, problem-solving skills and the ability to manage competing priorities

Developing an understanding of the Lettings and Property Management sector

What qualifications or qualities are required? You do not need previous experience in Lettings or Property Management, as training and support will be provided. We are looking for someone who is keen to learn and develop within the role.

The successful candidate should have:

Good verbal and written communication skills

A friendly and professional approach to customer service

Good attention to detail and accuracy

Strong organisational skills

The ability to prioritise tasks and manage interruptions

Confidence when speaking with customers

A calm, mature and responsible approach to work

The ability to work well as part of a small team

A willingness to learn and take on new responsibilities

Basic IT skills and confidence using computers

A genuine interest in developing a career in Lettings, Property Management or Business Administration

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