You'll be responsible for the global satisfaction of a portfolio of Global Payments Solutions clients. You'll ensure clients receive a superior service experience both locally and globally; to be a client's single point of contact for service for those complex queries that fall beyond basic transactional queries.,

Manage the liquidity and cash management needs of a portfolio of Global Network Banking, Multi-National Corporations and Local Corporates. Maintain relationships with key influencers in the client's local or regional Treasury and Finance organisation
Be accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients
Accountable for the identification of opportunities to deliver Client Service excellence locally and regionally; effectively managing any risks and issues
Accountable for monitoring and guiding the completion of all global queries and local basic queries that may be assigned to others
The role holder must have a strong understanding of the cash management business including identifying and dealing with actual or potential business or relationship risks
Maintain a client footprint with the basic information required to deliver a superior client experience

Fluent in Italian or Spanish is preferred
Previous experience in a client facing role, planning and prioritising own time effectively, aware of responsibilities and committed to delivering these efficiently
Proven ability in identifying and meeting customer needs through matching a broad range of products and services
Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders
Both spoken and written communication skills with experience of adapting your style and approach to the audience and message being delivered

If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

2 Hsbc Group jobs in Scotland