Continually develop brand and product knowledge and convey this to customers with pride and enthusiasm
Drives customer retention through building lasting relationships with customers, and continually look to attract new customers by responding to customer enquiries effectively and efficiently
Provide exceptional customer service and experience in our Edinburgh showroom
Strive to drive sales, achieving or exceeding sales targets
Support in maintaining excellent presentation of our showroom
Attend training courses and continually develop product knowledge. Completion of key brands or partners accreditation courses is mandatory
Communicate and work effectively alongside the wider Hamilton & Inches team
Support and take responsibility for day-to-day stock handling and watch/ jewellery counts
Maintain Hamilton & Inches standards in our Showroom and follow a safe working environment by ensuring all Health and Safety policies and procedures are adhered to

Watch and/or jewellery industry qualifications preferred
Experience in the watch and/or jewellery industry essential
Proven track record of delivering exceptional customer service and experiences, preferably in a luxury retail environment
Proven track record in achieving sales targets
Excellent written and verbal communication skills
Well organised, strong administration skills and has an eye for detail
Ability to quickly build trust and rapport with clients and wider team members
Able to work as part of team but also work under own initiative
Proficiency in Point of Sales (POS) and CRM systems and Microsoft Offices/Outlook/e-mail

Since 1866, Hamilton & Inches has been Scotland's premier destination for fine jewellery, luxury watches and hand-crafted silver. Based in the heart of the Scottish capital, we have maintained our jewellery & silver workshops since our inception and have a held a Royal Warrant as silversmiths for more than 120 years. To this day, we proudly continue to curate a range of fine jewellery, designed and made from our own artisan team and workshops.

1 Hamilton & Inches jobs in Scotland