Managing our team of Guest Services Managers, Front Office Receptionists and Nights Team Members to support them to providing our guests with heartfelt human connections - coaching, mentoring and developing your team
Creating rotas for your team to ensure suitable cover throughout the days and nights
Working closely with other HODs and the Hotel Manager to continuously improve our service and identify areas which can be more effective
Dealing with any high-level service recoveries which require additional support and training your team on how to deal with service recoveries whilst encouraging promotion of our loyalty scheme and improving our Guest Love scores
Working a variety of shifts including Days, Nights and Evenings (Weekends and Bank Holidays included) so you will have to be flexible and willing to work around Hotel demands

To succeed as a Front Office Manager, you will need:
Front Office duty management and/or team leadership experience for 2+ years in a property of similar size & standard
Depth of experience dealing with complex service recoveries, you will be someone who is confident to make decisions regarding guest complaints to ensure a positive outcome for the guest and leading our team by example
Proven track record with success at working with loyalty schemes and enrolments
Have an awareness of market trends and the ability to implement new initiatives
Good understanding of systems to support driving results, experience working with opera would be a plus
Overall, a willingness to help out across our hotel departments to ensure our guests are receiving a 5-star personalised service throughout their stay!

At IHG, we believe there's Room for You: Room to Grow (providing career development and learning opportunities), Room to Belong (fostering an inclusive environment where diverse employees can be their authentic selves), and Room to Make a Difference (empowering employees to have an impact on the guest experience and the business).

Becoming part of the IHG Hotels & Resorts family, one of the world's leading hotel companies - which means global opportunities.
Complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George, plus Spa & Gym discounts at our Kimpton property.
Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
Apart from Meals whilst on duty, we also provide every employee company sick pay and life insurance, Mental Health First Aiders on Duty, and access to Employee Assistance Programs.
31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) & Enhanced Family Leave (you can ask more details at the interview).
Amazing discounts for our hotels and restaurants around the world, plus discounts from over 15,000 stores - all the way from retail to cinema!
Don't forget, bring your friends and take part in our generous 'Refer a Friend' programme!, If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today to join us as Front Office Manager!

1 Intercontinental Hotels Group jobs in Scotland