Service Manager – Community Services, Scotland

Maternity Cover

Remote working - Scotland

Starting £31,366 pa plus excellent benefits

35 hours per week

Fixed-term maternity leave contract for 12 months

You will be joining us at an exciting time as we continue to grow our reach to support people who are deaf, have hearing loss or tinnitus through our RNID Near You community services. These services are delivered in accessible local community settings through a local coordinator and volunteers to offer:

· practical hearing aid support

· information on hearing loss and tinnitus

· hearing checks

You will have responsibility for the successful management and delivery of these services across your area.

You will:

· Manage your service hubs to ensure high quality, standardised delivery of RNID Near You – meeting performance and KPI targets delivery within budget with an eye to continuous improvement.

· Support your team through positive and encouraging line management to deliver RNID Near You to the highest standards.

· Work with the Community Services Development Team to record and collate KPI information ensuring that your services are delivering to target and act quickly to ensure plans are in place to remedy poor performance.

· Liaise with key partners and stakeholders to deliver mutual satisfaction of performance and ensure long term funding of our services.

Essential criteria for the post:

· You will have a strong background in service delivery to target and to a high standard.

· You will have experience of supporting staff or volunteers to deliver high quality service activity.

· You will have an eye for detail and record keeping (monitoring and evaluation).

· You will have experience of preparing and managing budgets with knowledge of routine finance and budget processes.

· You can work remotely and use technology to not be limited by geography.

· You will be deaf aware and fully committed to the RNID EDI principles in every aspect of your work.

We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus. Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus.

We work with our communities and partners across industry, government, charity, education and more to change life for the better. RNID has a proud history and big ambitions. We also know the value of a friendly face in local communities to support people where they need it most.

We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.

For further information and to apply please click the Apply button now.

Closing date: 1 June 2026

Interviews: 8 June 2026

1 Rnid jobs in Scotland