Plan. Coordinate. Keep Operations Moving. This isn't a typical admin role. You'll be at the heart of our operations - responsible for planning engineer workloads, coordinating appointments, managing KPIs and ensuring our services run smoothly, efficiently and compliantly. If you enjoy problem-solving, working at pace, and being the person who keeps everything on track, this role is for you. What You'll Be Doing

Workforce Planning & Scheduling
Plan and optimise daily engineer routes using our automated scheduling system
Balance workloads and support manpower planning with Team Leaders and Engineering Managers
Monitor programme progress and performance against client KPIs
React quickly to changes, urgent jobs and last-minute amendments
Act as a key point of contact for customers and clients
Manage incoming calls and emails professionally and efficiently
Book, reschedule and confirm appointments
Ensure appointment notifications are issued within agreed timescales
Prepare and issue daily, weekly and monthly client reports
Ensure compliance documentation is accurate and submitted on time
Support adherence to gas and electrical safety legislation
Maintain accurate system records to protect service standards

We're looking for someone proactive and organised who enjoys responsibility.
Previous experience in scheduling, coordination or administrative planning
Confident managing diaries, workloads or field-based teams
Strong organisational and time-management skills
Comfortable working in a fast-paced environment
Excellent written and verbal communication skills
Good working knowledge of Microsoft Office and planning systems
Ability to work independently and as part of a team
Administrative: 2 years (required)
Customer service: 2 years (required)

Monday to Friday
Competitive Growth: Annual salary reviews to ensure you're rewarded for your contributions
Benefits Package: Enjoy industry-leading perks and discounts at your fingertips, including employee discounts across major retailers, discounted gym membership, and the option to purchase up to 3 additional days of annual leave.
Overtime Opportunities: Boost your earnings with regular overtime opportunities available.
Giving Back: Take one paid volunteer day each year to support a cause that matters to you.
Referral Rewards: Earn a £500 bonus when you successfully refer a friend to join our team.
Wellbeing Support: Access confidential support through our Employee Assistance Programme, including mental health and wellbeing resources, and 24/7 GP access.
Future Security: Plan ahead with our company pension scheme.
Sustainable Travel: Save on your commute with our cycle-to-work scheme.
Healthcare reimbursement scheme - claim money back for everyday healthcare costs, such as dental treatment, optical, physiotherapy and hospital stays.
Bereavement leave
Company pension
Cycle to work scheme
Free parking
On-site parking

3 Saltire Facilities Management jobs in Scotland