Menzies Distribution are looking for an Order To Cash Credit Controller to join our team in Edinburgh Park to manage the customers and their accounts ensuring timely and effective collection of debt and escalation where necessary. At Menzies Distribution, we have been delivering across the UK since 1833. Today, we are Logistic UK’s most innovative business of the year, with a strong focus on the future, sustainability, and innovation – we keep moving forwards.

Job role: Credit Controller - Order To Cash

Location: Hybrid - Edinburgh Park / Home

Salary: £12,086 (Fully time equivalent £24,000 per annum)

Shift Pattern: 18.25 hours per week (Monday, Thursday & Friday)

KEY RESPONSIBILITIES

Work within Credit Control team to deliver a high standard of service and receive training to expand knowledge to ensure the requirement of the business is met
Ensure effective business relationships are maintained and translate into required level of service and best practice obtained
Liaise with key internal stakeholders and customers
Experience in dealing with multiple tasks and prioritising workload
Understand the company processes and workflows for Credit Control, responsibilities for all aspects of the process
Ensure the highest standards of quality, accuracy and integrity for input into the systems are always attained
Proactively seek and develop new ideas within the team and the wider company to benefit the business and adopt and develop policies and procedures
Support other commercial teams with project work where necessary, ensuring deadlines are achieved
Establish and sustain working relationships, specifically with buying, finance and retail teams and maintain strong communication throughout all processes
Understand the significance, the use of the data in other departments/branches and its influence
Communicate effectively with internal and external customers as required
Effectively utilise all company IT systems to ensure maximum efficiency, cost reduction and adherence to agreed procedures and company guidelines
Customer – Act on telephone calls, emails and letters received from customers. Seek ways to improve the customer experience, providing a courteous, efficient and fair service.
Develop process and procedure in conjunction with Managers to best provide support, development and improvement in the service provided
Manage a portfolio of accounts ensuring timely and effective collection of debt and escalation where necessary
Reporting on Debt performance and issue to management.
Record and resolve disputes both internally and externally around outstanding invoices.
Production of debtor reports for portfolio
Customer Account Reconciliations
Maintain and strengthen relationships with internal and external customers
Negotiating re-payment plans
Work with administration team to ensure timely allocation of all cash
Ongoing review of credit limits, ensuring customers remain within their credit limit

KEY SKILLS & COMPETENCIES:

Positive attitude
Competent in Microsoft Office (specifically Word and Excel)
Team player
Good attention to detail
Adapts well to change.

BENEFITS:

31 Days Annual Leave (Pro-Rota)
Pension Scheme
Life Cover
Cycle to Work Scheme
Eye Care
Free On-Site Parking
Onsite Canteen