The Presenting Officer role involves a strong commitment to delivering personal and team objectives linked to our Business Plan. We are looking for people with strong decision making and communication skills, who can show empathy, humanity and a passion for delivering excellent customer service.,

Consider and prepare CICA's response to appeals submitted to the independent First-tier Tribunal by applicants to the criminal injuries compensation schemes

Represent CICA at Appeal Hearings before the independent First-tier Tribunal, making oral submissions and responding to questions from Tribunal Judges and appellants or their representatives

Respond to Directions issued by the First-tier Tribunal and preparing written submissions where appropriate

Show sensitivity and compassion at all times, whilst maintaining your own personal resilience whether speaking to people on the telephone or at Appeal Hearings

Possess excellent written and oral communication skills - both written submissions and oral presentation are fundamental to the role

Provide feedback to decision-making colleagues on decisions from Appeal Hearings and provide advice and support to enable more effective decision-making

Where capacity within the Presenting Officer team permits, make decisions on applications for criminal injuries compensation

Work flexibly, professionally and collaboratively with others including legal advisers, operational colleagues and external stakeholders in HM Courts and Tribunals Service

Keep up-to-date with technical and legislative developments and regulations and disseminate this as required

Recommend and implement quality initiatives to enhance and add value to CICA as well as making an effective contribution to quality initiatives, If you are selected to progress to stage 2, you will be invited to interview, where we will assess you against these behaviours:

Making Effective Decisions

Managing a Quality service

Delivering at Pace, CICA is committed to being an inclusive employer with a diverse and representative workforce at all levels. We encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences, who meet the criteria and have relevant experience they can bring to the role. All appointments will be made on merit based on fair and open competition., We'll assess you against these behaviours during the selection process:

Communicating and Influencing

Making Effective Decisions

Managing a Quality Service

Delivering at Pace, This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

UK nationals

nationals of the Republic of Ireland

nationals of Commonwealth countries who have the right to work in the UK

nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)

nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Excellent drafting and oral communication skills

Ability to self-manage, plan and prioritise

Ability to review extensive and complex information, swiftly identifying the relevant facts and issues

Excellent analysis and investigative skills, with strong attention to detail

Strong interpersonal skills to develop effective working relationships with a wide range of stakeholders

Experience in handling complex casework and decision making

Experience of drafting complex documents (e.g. proposals, reports etc.)

Experience of presenting in a formal environment

Access to learning and development

A working environment that supports a range of flexible working options to enhance your work life balance

A working culture which encourages inclusion and diversity

A Civil Service pension with an average employer contribution of 27%

Annual Leave

Public Holidays

Season Ticket Advance