Job Summary

Temporary for 12 months.

We may conduct our interviews in person or using Microsoft Teams for video calling. All you need is a device with a camera and access to the internet. We will provide guidance and instructions on how to use this method if your interview is being held virtually.

We are a disability confident leader and we support reasonable adjustments throughout the recruitment process - for more information click important-information-for-applicants (north-ayrshire.gov.uk)

As part of North Ayrshire Council’s Modern Apprentice Recruitment Process if, following interview, you are chosen as a Preferred Candidate, you must complete a 1-week pre-employment Course with one of our Employability Partners, before being issued with a Conditional Offer of Employment.

The qualification to be achieved on completion of the Modern Apprenticeship is SCQF 6

Modern Apprenticeship posts are open to all North Ayrshire Residents aged 16-19yrs old at commencement of employment.

Join our busy Contact Centre team in Cunninghame House, Irvine, where every day brings something new. As a Modern Apprentice in Customer Services, you’ll be the first point of contact for both internal colleagues and members of the public, helping to resolve a wide range of enquiries by phone and email. You’ll play an important role in keeping things running smoothly—creating and updating documents, and entering or retrieving information from various digital and manual systems. This is a great opportunity to build strong communication, problem solving, and administrative skills while working in a supportive and fast paced environment .

For more details see the attached Role Profile below.

Before you apply, find out a little bit about us and why we are a Great Place to Work.

Staff Values & Behaviours

Our values of Focus, Passion and Inspiration are core in everything we do and how we do it. They are the foundation that our work is built on, and they are used to measure how well we do each day. On their own, they are just words; to become meaningful they need to be backed up by actions. That's why we aim for them to be at the heart of everything we do. When they are, we can - and will - deliver the best services for the communities of North Ayrshire.

Further information on our Staff Values is available on the Staff values and behaviours (north-ayrshire.gov.uk).

Additional Information

North Ayrshire Council are committed to providing a fully inclusive and accessible recruitment process.

As a Disability Confident Employer, the Council has agreed to pilot the introduction of See Me CV’s within the recruitment process for disabled candidates applying for Modern Apprentice roles. This post is included in the above pilot and will provide any disabled candidate the opportunity to provide a See Me CV in addition to their application form as an alternative method to demonstrate they meet all the essential criteria for the post as detailed in the role profile.

This is an optional mechanism for candidates and all information provided in the See Me CV is treated as confidential under the Data Protection Regulations.

For further information guidance and support on See Me CV’s, please see our guide See Me CV (north-ayrshire.gov.uk).

References

For your information if this post requires references you will be notified of further details if you are successful in gaining an interview. Not providing relevant references when requested may delay the outcome of the interview process.

When shortleeting job applicants seeking a Modern Apprenticeship with the Council, subject to meeting the essential criteria, priority in the 1st instance will be given to those who are currently unemployed followed by applicants who are already in work & who are seeking to develop their career.

Our Workstyles

As an employer of choice, North Ayrshire Council has identified four different Workstyles. Each post in the council has been allocated one of these styles:

In Building – More than 90% of time spent primarily at a single base or location.

This post has been allocated the workstyle: In Building

More information on our workstyles can be found in our HR Guide - Workstyles (north-ayrshire.gov.uk). If you have any questions on the allocated Workstyle for this post, please ask at interview.

Use of AI in Applications

Applicants may use AI tools to assist with drafting or refining their application. However, AI should only be used to enhance an application and must not replace personal experience or be used to generate content wholly on the applicant’s behalf. Where it is identified that AI has been used to create an application in full or to falsify responses, this will be taken into account within the scoring, and your application may not be progressed.

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