Business Support Assistant - Hawick Contact Centre - SBO10442

Date Posted: 2026-09-29

Location: Hawick, Roxburgh, GB, TD9 9

Application Deadline: 2026-10-29 at 16:54:09.403

Job Description

Job Details

Grade: 4A

Hourly Rate: £13.73 - £14.46

Salary: £25,059.96 - £26,392.21 per annum

Hours: 35

Duration: Temporary until 31/03/2028 or earlier return of the post holder

Role Purpose

If you enjoy helping customers, solving problems, and working in a busy team environment, we would love to hear from you. This varied role combines customer contact via phone or e-mail and administration, supporting residents with enquiries, applications, and access to council services.

Read the recruitment profile to learn more about this exciting opportunity.

Essential Minimum Qualifications

Minimum of 3 Standard Grades at level 1, 2, 3 (or equivalent), including English

Informal Enquiries

Informal enquiries may be made to Laura McMichan at #####.

Equality and Diversity

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular, from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme, which guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.

Support for Armed Forces Veterans

Scottish Borders Council is committed to providing support for Armed Forces Veterans. Demonstrating its commitment to the Armed Forces Covenant, the Council guarantees an interview to veterans who meet the essential criteria of the post. All appointments will be made on merit.

Employability Support

The Employability Service offers support for completing job applications. Scottish Borders residents can access free support from our specialist Employability Team. Please contact us via the switchboard at 01835 824000, asking to be transferred to the Employability Service, or email #####. You can also find more about the support we offer by visiting our website for more information on finding jobs and support employment.

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Job Description Job Details Grade: 4A Hourly Rate: £13.73 - £14.46 Salary: £25059.96 - £26392.21 per annum Hours: 35 Duration: Temporary until 31/03/2028 or earlier return of the post holder Interviews to be held within week commencing 26/10/26 Role Purpose If you enjoy helping customers, solving problems, and working in a busy team environment, we would love to hear from you. This varied role combines customer contact via phone or e-mail and administration, supporting residents with enquiries, applications, and access to council services. Read the recruitment profile to learn more about this exciting opportunity. Essential Minimum of 3 Standard Grades at level 1, 2, 3 (or equivalent), including English Informal Enquiries Informal enquiries may be made to Laura McMichan at #####. Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with

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