Murray Recruitment are recruiting a Customer Service Administrator for our client based in South Lanarkshire. This is an excellent opportunity for an experienced customer service professional to join a busy and supportive team within a fast-paced environment for a fixed term of 10 -12months on a maternity cover contract.

Role Overview

The Customer Service Advisor will provide essential support to customers and the external sales team, ensuring a high standard of service is delivered at all times. The role involves managing customer enquiries, processing orders, providing updates on pricing and availability, and resolving issues efficiently to maintain strong customer relationships and overall satisfaction.

Key Responsibilities

Act as a liaison between customers and internal departments
Work closely with sales teams and other departments to ensure smooth service delivery
Provide customers with pricing and delivery information
Process customer orders and receive payments
Resolve customer requests, queries, and complaints promptly and professionally
Handle sample requests from customers and field sales teams
Raise non-conformances, returns, credits, and replacements
Communicate any delays or price increases to customers
Raise picking lists and process customer invoices
Deliver effective complaint resolution while ensuring customer satisfaction

Skills & Experience

Previous customer service experience with responsibility for managing part of a customer base
Strong IT skills with experience using Microsoft Word and Excel
Experience using Sage, CRM systems, and web-based systems would be advantageous
Excellent listening and communication skills with a professional telephone manner
Strong organisational skills with the ability to prioritise workload effectively
Ability to identify and resolve problems while multitasking under pressure
Positive attitude with the ability to work effectively as part of a team
Self-motivated, enthusiastic, and willing to support colleagues when required

Offering

£28k per annum
Full-time, 10-12 month fixed-term contract based in South Lanarkshire
Monday to Thursday 8:15am – 5:00pm, Friday 8:15am – 1:00pm
25 days holiday plus bank holidays (pro rata)
Company pension scheme

1 contract Admin / Secretarial / PA jobs in Mauchline, East Ayrshire