Advert

We have an exciting opportunity to join our Benefits team. The team are friendly and supportive and deliver a high quality service to the residents of East Renfrewshire Council. The team provide residents with financial assistance via the Scottish Welfare Fund, Housing benefit awards, Council Tax reduction and Discretionary Housing payments. As part of this role you will be responsible for providing a front line service to our residents and will be responsible for processing customer information accurately and efficiently.

We need someone who has experience of dealing with customers and delivering high standards of customer care. We are looking for someone with good communication skills, interpersonal skills and who works well in a team environment.

Ideally the successful post holder should have an interest in Welfare benefits and have good numerical skills.

We welcome discussions about flexible working arrangements for this role – please contact us if you would like to explore options.

Hybrid employees are considered workplace based first, but they will have a level of flexibility to work from home up to 40% of their working week, if it is not to the detriment of their current tasks, team requirements or service needs.

This post is subject to a Level 1 Disclosure Check.

For details of our employment policies and terms and conditions, please visit our Council Careers page https://eastrenfrewshire.gov.uk/careers

Please note – all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences. Further information can be found here: https://www.gov.uk/prove-right-to-work

Please note - East Renfrewshire Council does not provide Visa sponsorship.

References – during your application form completion you must provide details of a minimum of 2 referees, 1 of which should be your most recent or current employer. It is also a requirement that the referees are your previous/current managers and are not the details of work colleagues operating at the same level as you or personal referees. Please note only work email addresses for referees will be accepted. Please contact hrdirect@eastrenfrewshire.gov.uk with any questions.

Additional Information

Please click on the attachments below for full details of this post.

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