Repairs Assistant

35 hours per week

Fixed Term until June 2027

£31,792- £35,332 per annum

Glasgow based

West of Scotland Housing Association (WSHA) are looking for a new Repairs Assistant, fixed term until June 2027. You will shares our values and will use them to guide the way they work on a daily basis. You will play a key role in ensuring tenants receive an excellent service and that repairs are processed efficiently and accurately.

At WSHA, we pride ourselves on being more than just a landlord. With over 60 years of history and more than 4,500 homes across the West of Scotland, our mission is to listen, adapt, and improve the lives of our customers.

Our values—respect, inclusive, integrity, improvement and support—guide everything we do.

We’re also proud of our people:

84% of staff say WSHA is a great place to work
40 days annual leave, plus hybrid flexibility
Investors in People Gold accreditation, reflecting our dedication to wellbeing
Free access to a comprehensive Employee Support Service
Healthcare plan for you and your family
Cycle to work scheme and secure bike storage
Free flu jags and annual health checks

About the Role

Reporting to our Senior Repairs Officer, you will play a key role in ensuring tenants receive an excellent service and that repairs are processed efficiently and accurately.

You will play a key role in:

· Handle all repairs enquiries and accurately raise works orders with correct descriptions and priorities.

· Process and administer day-to-day repairs tasks, including invoice handling.

· Arrange appointments for inspections and liaise with tenants, Technical Officers, contractors, and housing staff regarding access and scheduling.

· Monitor and address any issues related to property condition, including identifying potential property misuse or non-standard repair requests

· Good IT skills, including confidence in Word, Excel and email.

· Ability to meet demanding deadlines and manage a varied workload

About You

· Experience delivering high‑quality customer service

· Ability to maintain confidentiality

· Strong communication skills across phone, email and digital channels

· Experience using Microsoft Teams, SharePoint, Forms, Outlook and Excel

· Ability to manage multiple tasks in a fast‑paced environment

· Experience working as part of a team

Inclusive Employer

We welcome applications from all sections of the community and particularly encourage candidates from disabled, Black, Asian and minority ethnic backgrounds. We are a Disability Confident organisation and guarantee an interview to disabled applicants who meet the essential criteria.

How to Apply

Please complete our online application, the closing date is Friday 21st August 2026 @ 10.00am with interview being held Monday 7th September 2026.

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