We are seeking a skilled Guest Relations Coordinator to manage all guest interactions and property maintenance communications for our company. The ideal candidate will have a strong background in customer service, be adept at handling complaints and stressful situations, and possess excellent organisational and time management skills.,

Manage all guest communications through online platforms and telephone.

Handle maintenance requests efficiently and liaise with our contractor team to ensure all needs are met promptly.

Respond to all guest reviews, identifying areas for improvement and updating our systems with actionable notes.

Oversee the scheduling of cleaning services and maintain detailed records for specific properties.

Ensure all processes and communications are streamlined and up-to-date

Proven experience in customer service or a similar role.

Exceptional organisational and time management skills.

Strong ability to remain calm and effective in high-pressure situations.

Excellent communication skills, both verbal and written.

Experience with property management software, desired but not essential., drivers license & access to a vehicle for work (required)

Pulled from the full job description

Company pension

Employee discount

Gym membership

Sick pay, Competitive salary and comprehensive benefits package.

Opportunity to be part of a supportive and dynamic team.

Professional development and growth opportunities.

Company pension

Employee discount

Gym membership

Sick pay

Day shift

Monday to Friday

Weekend availability