Previous experience in a complaints-related role within financial services
Great analytical and investigation skills
The ability to clearly communicate decisions to customers, written and verbally.
An understanding of pension products
An understanding of FCA, ADR & MIFID & IDD dispute resolution regulations

We're driven by our commitment to helping the UK get ready for retirement. As part of this, we're constantly developing new ways to simplify, improve and revolutionise how we help individuals, employers, advisers, our communities, and the environment. That means we need the right kind of people on our team.

We're serious about your future and our enhanced pension scheme is now in place. We ask you to contribute 3% of your salary to your pension and we'll put in 9%. If you decide to contribute more, we'll match it up to a combined total of 20% of your salary (that's 7% from you and 13% from us).
A discretionary bonus, depending on personal and company performance
34 days leave per year (including bank holidays, pro-rated for part-time)

1 temporary Call / Contact Centres jobs in Broxburn, West Lothian