Anderson Knight is partnering with a leading organisation in the financial services sector to recruit a Complaints Resolution Handler. This role reports to the Complaints Team Leader and is responsible for resolving complaints in line with company procedures.

Working Hours:

Monday to Friday: 08:00-20:00
Weekends: 09:00-18:00

Shifts are assigned on a rotational basis to ensure coverage during operating hours. Flexibility is required, and hybrid working is available after completing 5-6 weeks of training.

Key Responsibilities:

Efficiently log, manage, and resolve customer complaints.
Take ownership of a caseload of complaints, managing them to resolution.
Adhere strictly to internal procedures and processes.
Maintain high standards of professionalism and customer service.
Collaborate closely with internal departments to facilitate resolution.
Provide regular updates to customers on complaint progress.
Proactively identify trends and contribute to prevention strategies.

Requirements:

Previous experience handling complaints from start to finish.
Strong written and spoken English skills.
Attention to detail.
Ability to build relationships.

Benefits:

33 days holiday (25 days annual leave and 8 public holidays)
Birthday day off
Discretionary bonus
Up to 20% pension contributions
Eyecare and PMI benefits