Complaints Resolution Handler

Anderson Knight working with a leading organisation within the financial services industry. They are currently looking to recruit a Complaints Resolution Handler, reporting to the Complaints Team Leader. The main responsibilities include coming to a resolution in compliance with company process’ and procedures.

Hours – Mon-Fri 08:00-20:00

Weekends – 09:00-18:00

Shifts are allocated to cover service during working hours on a rotational basis, flexibility is required, hybrid working is available upon completion of training (5-6 weeks)

Key Responsibilities:

Efficiently log, manage, and resolve complaints raised by customers.
Take ownership of assigned complaints caseload, managing them through to resolution.
Manage end to end complaints, escalating when necessary
Adhere strictly to internal procedures and processes.
Maintain high standards of professionalism and customer service.
Collaborate closely with internal departments to facilitate resolution.
Provide regular updates to customers on complaint progress.
Proactively identify trends and contribute to prevention strategies.

Requirements:

Previous experience handling start to finish complaints
Strong written and spoken English.
Attention to detail.
Ability to build relationships

Benefits:

33 days holiday 25 days annual and 8 public days
Birthday day holiday
Discretionary bonus
Up to 20% pension contributions
Eyecare/PMI