Customer Care Associate

Aegon N.V.

Edinburgh, United Kingdom

Permanent

2026-06-17T07:10:06.050Z

24410667

Full time

Competitive

Job Description Summary

Customer Care Associate

Permanent

Location: Edinburgh (Once trained, we believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time)

Salary: Starting salary is £26,228 with the opportunity to increase through our Pay Progression Scheme once you're in role. Find out more below.

Working pattern: Full time - 37.5 hours per week (Shift times are between 8:30am - 5:30pm Monday to Friday).

Training: Comprehensive, hands-on training for the first 3 months in our Edinburgh office to set you up for success.

Closing Date: Friday 26 June 2026

About Aegon UK

At Aegon UK, we are united through a single, clear purpose: Helping people live their best lives. People are living longer than ever before, and at Aegon UK we're excited by the opportunities this brings. As a purpose-led business, we're focused on supporting our customers as they navigate through new stages of their lives and all the moments that matter.

Following a period of growth and transformation, we are excited to be growing our Customer Care teams in our Edinburgh location.

What You’ll Do

Be on the front line, the face of our business, helping customers manage their financial wellbeing.

Answer inbound calls from customers and help them use the Aegon Platform to manage their money.

Take ownership of customer satisfaction by listening to their needs and communicating clearly.

Our Culture and Training

We embrace every day as an opportunity to learn and grow, stay curious, and commit to continuous improvement. We are a Force for Good, helping customers with pensions, savings, and investments through the Aegon Platform. We’ll train you in our Customer Care Training Academy to equip you with the skills to delight and support customers.

No requirement to be a financial expert initially.

Training will cover essential skills and knowledge to support customers effectively.

What to Bring

Hunger to learn

Drive to solve problems

Compassion to keep customers’ wellbeing at the heart of every interaction

Candidate Profile

Experience in customer service (contact centre, face-to-face, retail, hospitality, etc.)

Good communicator with an eye for detail

Ability to put yourself in a customer’s shoes, taking ownership and flexible to meet expectations

Familiarity with Microsoft Office tools (Outlook, Teams, Word, Excel)

How We’ll Look After You

Starting salary £26,228 (or £13.45ph) with Pay & Progression scheme, potentially up to £33,240 (£17.05ph)

Enhanced pension scheme: employer contributes 9%, employee contributes 3% (can contribute more up to 20% total with employer match)

Discretionary annual bonus based on personal and company performance

34 days leave per year (including bank holidays, pro-rated for part-time)

Private medical cover, life assurance, critical illness cover, enhanced parental leave

Lifestyle benefits: retail discount vouchers, cycle2work, subsidised restaurant, online GP appointments, travel loans

What Happens Next

After submitting your application, you’ll receive an email to complete a short series of interactive tasks designed by Arctic Shores to understand your skills and approach. If successful, you’ll have a chat with a Talent Acquisition Consultant focusing on how you think and respond to scenarios. If all goes well, you’ll be invited to an in-person interview at our Edinburgh office on Tuesday 7 July 2026. More details on the next steps will be provided.

Legal Bits

We’ll need you to confirm you have the right to work in the UK. If offered a job and you accept, we will conduct checks including credit and criminal record checks and satisfactory references.

Equal Opportunity Employer: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, race, religion/belief, gender, sexual orientation or gender identity.

#s1-Gen

moments that matter. Following a period of growth and transformation, we are excited to be growing our Customer Care teams in our Edinburgh location. We Step Up: As a Customer Care Associate , you're on the front line, the face of our business, the person that our customers rely on to help them manage their financial wellbeing. You'll answer inbound calls from our customers and help them use the Aegon Platform to manage their money. We Tune In: We take ownership of our customers satisfaction by listening to their needs and communicating in clear and easy to understand language. We embrace every day as an opportunity to learn and grow, staying curious and committed to continuous improvement. Together, we bring out the best in ourselves and each other. We are a Force for Good: We help our customers with the big stuff, for the moments that matter: Pensions, Savings, and Investments. We do this through the Aegon Platform, an online service which lets our customers keep the important
things in one place, so it's easier for them to make decisions and plan for their future. We'll train you : We're not looking for financial experts (though they are very welcome!). When you join us, you'll go straight into our Customer Care Training Academy and learn from some of our experts. Before you deal with customers, we'll give you the skills and knowhow to delight and support them. All you need to bring is your hunger to learn, a drive to solve problems and the compassion to keep your customers wellbeing at the heart of every interaction. We'd love to hear from you if: You've got experience in customer service (contact centre, face-to-face, retail, hospitality - that kind of thing). You're a good communicator with an eye for detail. You can put yourself in a customer's shoes, taking ownership and working flexibly to meet their expectations. You know your way around typical Microsoft Office tools like Outlook, Teams, Word, Excel How we'll look after you

Job Description Summary Job Description Customer Care Associate Permanent Location: Edinburgh (Once trained, we believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time) Salary: Starting salary is £26,228 with the opportunity to increase through our Pay Progression Scheme once you're in role. Find out more below. Working pattern: Full time - 37.5 hours per week (Shift times are between 8:30am - 5:30pm Monday to Friday. Training: Comprehensive, hands-on training for the first 3 months in our Edinburgh office to set you up for success. Closing Dat e: Friday 26 June 2026 At Aegon UK , we are united through a single, clear purpose: Helping people live their best lives. People are living longer than ever before, and at Aegon UK we're excited by the opportunities this brings. As a purpose-led business, we're focused on supporting our customers as they navigate through new stages of their lives and all the, Our starting salary is £26,228 (or £13.45ph). We'll help you develop and grow with our Pay & Progression scheme. By becoming an expert in your role and delivering exceptional service at the highest quality, your financial reward can grow up to £33,240 (£17.05ph) We're serious about your future and our enhanced pension scheme is now in place. We ask you to contribute 3% of your salary to your pension and we'll put in 9%. If you decide to contribute more, we'll match it up to a combined total of 20% of your salary (that's 7% from you and 13% from us). A discretionary annual bonus, depending on personal and company performance. 34 days leave per year (including bank holidays, pro-rated for part-time) We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our staff live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant, online

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