Anderson Knight is collaborating with a leading organisation in the financial services sector to recruit a Payment Support Handler. This role involves supporting customers who are behind on payments, working with them to find solutions that lead to positive outcomes.

Working Hours:

Monday to Friday: 08:00 - 20:00
Weekends: 09:00 - 18:00
Shifts are assigned on a rotational basis to ensure coverage during service hours. Flexibility is essential, and hybrid working arrangements are available after successfully completing a 5-6 week training programme.

Key Responsibilities:

Conduct collections activities in line with company policies, procedures, and regulatory guidelines.
Manage cases with customers in arrears, aiming to achieve positive outcomes for both the company and the customer while minimising financial losses.
Handle both inbound and outbound collection calls professionally, ensuring records are accurately updated after each interaction.
Maintain performance levels and consistently meet targets, addressing any issues proactively.
Accurately complete income and expenditure assessments, using financial data to identify suitable repayment solutions for customers.
Demonstrate excellent telephone communication skills, building rapport and negotiating effectively to achieve positive outcomes for customers.

Requirements:

Previous experience in a collections role is preferred.
Understanding of the Treating Customers Fairly (TCF) principles.
A positive attitude, openness, and transparency.
Strong attention to detail.
Essential customer service experience.

Benefits:

33 days of holiday (including 25 days of annual leave and 8 public holidays).
An additional holiday on your birthday.
Discretionary bonus scheme.
15% pension contributions.
Eyecare and private medical insurance (PMI) benefits.