Job Description

To work collaboratively within the Customer Services, Contact Centre team to deliver a comprehensive and welcoming front-line service for all Council services. Providing accurate information and advice to internal and external customers in a professional, courteous, and customer-focused manner, ensuring a positive experience for customers.

Requirements

Deliver an excellent customer experience
Process customer and service information
Support service development

The Individual

Experience of working in a busy Customer Service environment
Experience of working with a range of computerised systems in order to retrieve and capture data accurately and securely
Minimum of 4 SQA Standard Grades or equivalent at level 3 or above
Willingness to work towards attaining a relevant Customer Services qualification
Experience of working as part of a team
Ability to support new team members with practical training on procedures, techniques, and use of computer systems
Ability to record high volumes of information accurately
Ability to use own initiative to meet varying customer requirements and challenging situations
A flexible and adaptable approach to changing service requirements
Proven telephone and written Customer Service skills practised in a multi-disciplined environment
Multi-tasking with the ability to listen to a caller and at the same time record information effectively and efficiently to a high standard
Strong communication skills, both written and verbal
Willingness to accept direction/delegation
Ability to deal with people in an understanding and professional manner
Ability to remain calm when supporting customers who may be emotional, and/or dealing with stressful situations
Ability to maintain high standards of customer service in a time-pressurised environment
Appreciation, acceptance, and commitment to the importance of confidentiality.

Closing Date: 09 June 2026
Starting Salary: £26,898.95
£14.27 per hour
36.25 hrs per week
Interview dates am 17 June 2026 & pm 18 June 2026
For further information contact Customer Services on (01343) 563076

1 Call / Contact Centres jobs in Hopeman, Moray