Manage Communication: Handle incoming calls and schedule appointments efficiently
Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
Client Reception: Greet and register new clients, ensuring a warm welcome
Insurance Management: Process and manage insurance forms adeptly
Medication Distribution: Dispense medications as required
Financial Transactions: Process payments accurately and efficiently
Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
System Utilisation: Organise patients using the in-house system efficiently
Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Previous experience as a Receptionist or in a demanding, client-focused role is a must; experience in a veterinary setting is a bonus!
Resilience and the ability to handle emotional situations with kindness and professionalism
Strong communication skills paired with genuine empathy
Outstanding customer service skills and experience with the public
Positive attitude and superior teamwork abilities
Proficiency in Microsoft Office and database systems

Joining a CVS Vets-owned practice is more than just starting a job-it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Salary aligned with the National Minimum Wage
Five weeks' annual leave (pro rata) per annum, plus bank holidays
Staff discount scheme on Veterinary bills and care
Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
Employee Assistance Programme for confidential wellbeing support
And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

1 Part time Call / Contact Centres jobs in Kilmarnock, East Ayrshire