Process customer requests accurately and efficiently, ensuring a high standard of service at all times.
Respond to customer queries via phone and email, providing timely, professional, and helpful resolutions.
Work collaboratively with colleagues and other departments to resolve customer issues and deliver positive outcomes.
Identify opportunities to improve processes and contribute to a culture of continuous improvement.
Ensure all activities are completed in line with company policies, procedures, and regulatory requirements.

Have previous customer service experience, whether that's in a contact centre, retail, hospitality, helpdesk, or another customer-facing environment.
Are confident communicators with strong attention to detail.
Can empathise with customers, take ownership of issues, and work flexibly to meet customer needs.
Are comfortable using Microsoft Office applications, including Outlook, Teams, Word, and Excel.
Enjoy working as part of a team and are committed to delivering an excellent customer experience.

Salary: A competitive salary from £26,228 depending on the experience you can bring
We're serious about your future and our enhanced pension scheme is now in place. We ask you to contribute 3% of your salary to your pension and we'll put in 9%. If you decide to contribute more, we'll match it up to a combined total of 20% of your salary (that's 7% from you and 13% from us).
A discretionary bonus, depending on personal and company performance
34 days leave per year (including bank holidays, pro-rated for part-time)

1 temporary Call / Contact Centres jobs in Penicuik, Midlothian