As a Payroll Executive, you will provide an effective and efficient Payroll service to SD Worx customers across the UK under the governance of SD Worx's Quality Management System. What do we have to offer?

A dynamic environment: flexible working hours and working from home
25 days holiday + 8 days public holiday
Flexible benefits scheme (including ability to buy additional 5 days holiday)
Pension up to 6% matched
Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
Referral program
Learning opportunities: through an individual development plan and professional training
Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!
Effectively plan and manage own workload, managing, servicing, and delivering customer payrolls to agreed deadlines.
Participate in team huddles to ensure risks and issues are highlighted and followed through to closure.
Identify opportunities to advise and assist other team members, including cover for other team members as and when required.
Validate and input all data received to agreed SLAs.
Check input data and make all relevant corrections before the live run.
Handle routine, non-routine and complex customer queries regarding payroll and HR related issues, including liaising with both internal and external contacts.
Manage all aspects of Tax Year end processing for customers.
Communicate effectively to customers (internal & external).
Manage and support the customer in the processing of their payrolls to ensure payments/reports to employees are made accurately and on time.
Provision and delivery of their performance statistics, including root cause to the Team Manager to meet reporting requirements.
Support the Team Manager in creating the RCA documentation.
Recognise and promote opportunities for Added Value Services.
Compliance with statutory regulations and provide guidance to customer and colleagues.
Demonstrate good knowledge of legislation and products.
Maintain Standard Operating Processes and update with changes.
Take responsibility for own personal development plan in line with Company objectives and values.

Minimum 2 years payroll experience, ideally in a bureau environment
Attention to detail with the ability to analyse data
Demonstrable customer service skills via telephone, and other forms of communication
Demonstrable knowledge of PC literacy and software usage ideally including Word and Excel
High level knowledge of payroll legislation, including Tax, NI, SSP and SMP
Time and workload management
Demonstrate the ability to identify risks, issues and problems proactively and timely
Critical thinking and problem solving
Experience within a customer service environment

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius.

21 Full time Call / Contact Centres jobs in Strathaven, South Lanarkshire

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