Responsible for executing thorough investigations on Nationwide's customer base and third party administrators to identify any suspected risks they pose to the Society
To support customers and all internal departments through both inbound and outbound telephony regarding prevention, detection and investigation of Economic Crime.
To investigate Economic Crime cases over the phone and provide coherent, risk-orientated documentation to support the investigation and make the correct decision
Make independent risk-based decisions.
To be able to appropriately articulate updates and outcomes of investigations to internal/external stakeholders and/or customers using both verbal and written communication skills
To work in agreed timescales within my Financial Approval Mandate
Adhere to set processes and procedures to ensure the customers and Society are protected from Economic Crime and that the department is compliant with it's legal and regulatory obligations
Build relationships with stakeholders across the Society including other Protect Operational teams
To take accountability and responsibility for different Economic Crime investigations, assess risks and managing/reporting Economic Crime types where appropriate
To support with training, coaching and guiding colleagues within Protect by providing specialist knowledge and experience
Contribute to the management of team's mailboxes
To escalate cases appropriately as per defined procedures

Excellent communication skills - able to communicate with a diverse range of people
A high level of accuracy with attention to detail
Experience working in a fast-paced, resilient customer facing environment
Strong analytical, investigation and numerical skills
The ability to work independently as well as part of a team
Be able to demonstrate the ability to manage your time effectively and prioritise tasks
To be competent in using different IT systems
Excellent decision-making skills and the ability to work in a reactive environment

Monday to Sunday 8.00 am - 8.00 pm. Please note you must be able to work any shifts between these times.
Contract
Background Checking
Please note we do not allow any time off/holiday requests within the first 8 weeks of your employment
On-line recruitment process
Refer & Earn Scheme
28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
Length of Service and monthly recognition awards
Opportunities for career development and progression
Employee welfare support with free access to our Mental Health Employee Assistance programme
Pension Scheme
Wide range of employee discounts

2 temporary Call / Contact Centres jobs in Scotland