ROLE SPECIFICATION

IT Support Technician

For start no earlier 1st August

Context

Morrison’s Academy is a friendly, family-oriented day school in the heart of rural Perthshire. Generations of Morrisonians have benefited from the school’s rich blend of academic, artistic and sporting experiences, going on to make their mark on the world as Olympic athletes, ground-breaking scientists, award-winning actors, adventurers, politicians and professionals. Our long tradition of academic success in boys and girls from 2 to 18 continues today with a contemporary Scottish curriculum and a programme of independent, child-centred learning that builds emotional intelligence, creativity and life skills, and encourages every child to strive for their highest. Our school roll of 550 young people and over 120 staff are all active members of the local community, and we all know and support one another, working together as a team to put pupils and parents first. We embody this culture in everything we do, delivering excellence in teaching and nurturing the individual to

encourage every child to flourish. The School is committed to our programme of ongoing development and modernisation. Our cutting-edge Nursery sets the standard for excellence at our main campus in the centre of Crieff, and our newly-completed all-weather pitch allows year-round matches and training at our off-site outdoor sports campus. There is also a detailed plan of redevelopment and restoration to the school’s magnificent original buildings, erected when the school was founded in 1860.

Our young people are a delight to teach, and the staff and governors are helpful and supportive. Crieff is a vibrant community in a beautiful part of the country, at the gateway to the Highlands and in easy reach of the

Central Belt. The Morrison’s family is friendly and progressive; we have high expectations of one another and the confidence to encourage innovation.

We are committed to the career-long professional learning of all our staff. Our programme of Performance Reviews and generous CLPL budget promotes continuous improvement within and beyond the classroom, with plenty of scope for colleagues to pursue interests and specialisms.

Role

The IT Support role is responsible for the day-to-day running of the school’s IT services and systems. The postholder will help ensure that technology across the school is reliable, secure, and running smoothly, while also

supporting the development and improvement of systems where needed.

Working as part of the IT team, this role involves close collaboration with colleagues to support teaching, learning, and the wider operations of the school. The postholder will provide front-line support to users while also assisting with the administration and maintenance of core systems and infrastructure. The role includes supporting the delivery of digital assessments, including the setup and management of secure assessment environments to

ensure systems are prepared, reliable, and meet school requirements.

The ideal candidate will be well organised and confident in supporting a range of users. They will take a proactive approach to resolving issues, remain flexible when handling different challenges, and communicate clearly and

effectively to meet the needs of both staff and students.

Qualifications

Essential:

● Strong interpersonal and communication skills, with the ability to support staff and students clearly, patiently, and professionally

● Good organisational and administrative skills, with the ability to prioritise and manage multiple support requests effectively

● Solid numeracy and literacy skills, with attention to detail in documentation, ticket updates, and reporting

● Experience in an IT support role, ideally including exposure to both first-line and some second-line support

● Strong diagnostic and troubleshooting skills across common hardware, software, and basic network issues

● Hands-on experience installing, configuring, and maintaining IT equipment, including desktops, laptops, and peripherals

● Experience supporting core systems such as Windows operating systems, Microsoft Office, and Google Workspace for Education

● Familiarity with using an IT service desk / ticketing system to log and manage incidents and requests

Desirable:

● Relevant IT support certification (e.g. CompTIA A+) or HND (or equivalent) in an IT-related discipline

● Experience working in an educational environment, supporting staff and/or students

● Experience supporting or setting up secure digital assessments or examinations

● Basic awareness of Microsoft Server environments (e.g. Active Directory, user account management)

● Understanding of data protection and the importance of safeguarding in an education setting

Reports To

Chief Operating Officer

Core Tasks

IT Support and Help Desk Services

● Provide responsive, user-focused IT support to staff, pupils, and parents, resolving a wide range of day-to-day technical issues

● Manage and prioritise help desk requests, ensuring timely updates and clear communication with users

● Escalate more complex issues to senior IT staff or external providers as required, following through to resolution

● Set up, configure, and maintain end-user devices, including desktops, laptops, peripherals, and classroom AV equipment

● Support staff and students during lessons, examinations, and school events, ensuring systems operate reliably

● Assist with onboarding new staff and pupils, providing guidance on school systems and tools IT Asset and Vendor Management

● Maintain accurate records of IT assets and inventory

● Assist with procurement, setup, and tracking of hardware and software

● Document procedures, fixes, and user guidance to support consistent service delivery Digital Assessments and Secure Environments

● Lead the technical setup and preparation of digital assessment environments

● Configure user access, devices, and system restrictions to support secure and reliable assessments

● Work with teaching staff and senior IT colleagues to ensure assessment requirements are met

● Provide on-site support during assessments, resolving issues quickly to minimise disruption Systems Administration and Infrastructure

● Assist with user account management, including account creation, access, and permissions (e.g. Active Directory, Google Workspace)

● Support the maintenance of Windows environments, including updates, patching, and basic server tasks

● Assist with software deployment and device configuration

● Support device management platforms (e.g. MDM for Apple devices)

● Carry out basic network troubleshooting (e.g. connectivity, Wi-Fi, and port issues)

● Work with senior IT staff on maintaining and improving IT infrastructure

Additional Tasks (in support of Network and Cyber Security Engineer)

Cybersecurity and Data Protection (Operational Support)

● Follow and support school IT security and data protection policies and procedures

● Assist in maintaining endpoint protection and security systems

● Promote good security practices among staff and students (e.g. password security, phishing awareness)

● Identify and escalate potential security issues or incidents

● Act as part of the school’s cyber incident response team, supporting investigation, containment, and recovery activities in line with agreed procedures IT Projects and System Development

● Assist with IT projects such as hardware rollouts, system upgrades, and new implementations

● Support testing and deployment of new systems and tools

● Contribute ideas to improve IT services and user experience across the school

● Support the implementation of new systems/modules in line with school requirements.

This role specification is intended to convey a broad outline of the position and responsibilities. It is not definitive and will be mutually reviewed on a biennial basis as a normal part of the quality assurance process.

Hours of Work

Minimum 28 hours / Maximum 35 hours per week, typically worked between 08:15 and 16:45, with core hours being 08:20 to 09:00 to support peak demand. Flexibility will be required to meet the demands of the role, particularly during busy periods such as examinations, school events, or planned IT system upgrades. Occasional evening or weekend work may be

required to ensure system stability and support during critical times.

Leave Entitlement

Leave should normally be scheduled during school holiday periods to minimise disruption, unless otherwise agreed with the Senior Leadership Team.

Salary Scale

Salary will be linked to a Point on Morrison’s Academy Operational Staff Pay Scale depending on experience.

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