Resident Services Associate

Dandara Living is seeking a Resident Services Associate at our prestigious 'The Point' build-to-rent apartment complex in Aberdeen on a 3 month fixed term contract, from June to September 2024. With 342 apartments this presigious new building will allow someone to excel as part of the Resident Services Team on site, responsible for the customer experience for all contact residents and their guests have with Dandara Living and our schemes.

Shift pattern: a combination of 9am to 6pm, 7am to 4pm and 10am to 7pm

Days per week: 5 (as per rota)

Hours per week: 40

What you will do:

Dealing with resident queries and complaints; incoming/outgoing post and parcels; vehicle parking; key issuing/replacements
Conducting inventory checks; security walks and gym checks; move ins/outs and mid term inspections; applicant legal paperwork checks i.e Right to Rent and KYC Identification
Supporting with open days/residential events, updating site wide portal communications; health & safety compliance; developing and maintaining a robust Resident Engagement Strategy
Record contractor visits and complete on-site reports to include daily activity logs. Keeping a register of works carried out and issuing permits to work
Ensure communal areas, such as bin stores, car parks, cycle stores are maintained and well kep
Create handovers at the end of a shift for colleagues and security

What you will have:

Desirable

Industry specific knowledge
Knowledge or background of residential lettings and property management
Knowledge of the Tenancy Deposit Scheme rules
An understanding of the Right to Rent obligations

Essential

IT literate
Excellent customer service, organisation and communication skills

What we will offer you:

Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing and Purpose-Built Student Accommodation. Today Dandara Living is one of the UK’s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven track record in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management. Our benefits include:

£24k per annum
33 days holiday (inclusive of bank holidays)
£competitive annual bonus (discretionary)
Up to 5% pension scheme (salary sacrifice scheme)
2x salary life assurance (paid option to increase to x4)

Important note:

No agency applications will be considered for this role. Any CVs received will be considered a free gift.