Operational Leader roles are office-based, offering a supportive team environment where youll collaborate closely with colleagues each day. If you are successful and receive an offer for your preferred location, we will aim to agree a reasonable start date that works for you; however, candidates who are unable to take up the role within an appropriate timeframe may be withdrawn from the campaign.,

Do you have a passion for delivering exceptional customer service, helping positively change lives in your local community?
Do you enjoy working full time on site, leading and coaching a team to deliver quality service in a face-to-face office environment?
Are you looking for a public service leadership role at the centre of operations, leading the delivery of Universal Credit on the high street?
helping people to move into work and supporting those already in work to progress, with the aim of increasing overall workforce participation
helping people to plan and save for later life, while providing a safety net for those who need it now
providing effective, efficient, and innovative services to the millions of claimants who rely on us every day, including the most vulnerable in society
improving experience of our services while maximising value for money for the taxpayer, Operational Leaders are accountable for creating an environment to support the flexible, effective, personalised delivery of customer service to those receiving support via Universal Credit.
Inspire front-line teams to deliver the best for our customers.
Encourage innovation and deliver high performance using data insights and coaching techniques.
Be leaders who will communicate with clarity and purpose.
Make fair, sound decisions.
Understand the strategic landscape, devolution and localism plans to deliver successful business outcomes through collaboration with external stakeholders.
Manage multiple tasks and prioritise effectively.
Lead people through change, ensuring our teams are adaptable and flexible to support efficiency and improve service delivery., We'll assess you against these behaviours during the selection process:
Leadership
Managing a Quality Service
Making Effective Decisions
Working Together, After submission of the first stage of your application you will be invited to complete aCivil Service Judgement Test. If you s uccessfully pass the test, you will be invited to complete the final stage of the application.
Leadership
Managing a Quality Service
Making Effective Decisions
Working Together, Civil Servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary.
UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Strong leadership and coaching skills,with the ability to inspire, encourage and influence teams. (Lead criteria)
Ability to create an engaging and inclusive environment, empowering others to deliver excellent customer service through coaching, listening, and acting on feedback.
Ability to critically analyse data and insight, to identify areas for action and involve others in developing solutions.
Ability to work flexibly and at pace to meet changing priorities.
Confident decision making, with a firm and fair approach to line management responsibilities using people policy and procedures.
A commitment to continued self-development and to recognising and supporting the development needs of others.
Experience of building collaborative working relationships with colleagues and stakeholders to achieve business objectives., In the event of a large number of applications we may use the Lead Criteria, "Strong leadership and coaching skills, with the ability to inspire, encourage and influence teams" to initially assess your application during the Sift stage. In this instance candidates who pass the initial Sift will be progressed to a full Sift.

This rewarding role in Universal Credit operations offers a range of benefits including competitive salary, pension, flexible working, employee discount schemes, and a range of development programmes including professional learning and accreditation., Alongside your salary of 38,772, Department for Work and Pensions contributes 11,232 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave.
Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service.
Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more.
If you are later offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up the post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances (e.g. a contractual Part Time Working Pattern cannot be accommodated in the initial role offered or in cases of serious ill health).
If DWP makes an offer of an alternative role or location to that which you originally applied for, and you decline that offer, you will be able to remain on the reserve list.
Presenting the work, ideas and experience of others as your own
Copying content or answers from an online or published source that is not your own

2 Part time Customer Services jobs in Arrochar, Argyll And Bute