ABOUT US

The National Trust for Scotland is Scotland’s leading conservation and membership charity dedicated to protecting and promoting Scotland's natural, cultural and built heritage. We care for historic places, landscapes and collections across the country so they can be enjoyed for generations to come.

The National Trust for Scotland is a fundraising charity with a successful and high performing fundraising team. Investment and organisational commitment since 2019/20 have driven strong and sustained growth, with the team consistently exceeding targets and generating an average of £10 million annually.

JOB PURPOSE

The wider purpose of the role is to help drive the National Trust for Scotland’s ability to conserve Scotland’s built, natural and cultural heritage in our care. Specific to this role, you will work with the Fundraising Manager, Giving Campaigns & Products, to grow support and income from individual giving programmes and fundraising products. This is a varied and complex role through which you will support the strategic leadership of mass market and mid-level fundraising, growing our portfolio of donors and prospects and empowering our property teams and supporter groups to raise funds.

Coordinating and supporting individual giving programmes and fundraising products such as the Founders’ Circle, regular giving programme, Scottish Heritage Lottery and Dedicate a Tree, you will contribute to achieving an income target of £800,000 and above per year, ensuring vital funds and growing awareness for our charity’s work. A team player, you will work as a key member of the Giving Campaigns & Products team whilst supporting the wider Fundraising & Philanthropy team.

This role supports and drives our highest profile, mass market fundraising activity and crucial pipeline development for Fundraising & Philanthropy income streams, requiring skilled multi-tasking, creativity and a laser focus on continuous improvement and results.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Individual Giving, Campaigns & Products

Coordinate and deliver fundraising campaigns, appeals and products across multiple channels.
Support the delivery of regular giving, online giving, Founders' Circle, Scottish Heritage Lottery and Dedicate a Tree.
Contribute to supporter acquisition, retention and income growth activity.

2. Supporter Journeys & Stewardship

Deliver supporter communications, stewardship activity and donor engagement initiatives.
Support stewardship events and fundraising communications.
Help ensure supporters receive excellent experiences and appropriate recognition.

3. Audience Insight, Data & Performance

Use audience data, segmentation and campaign reporting to support decision making and continuous improvement.
Monitor campaign performance and provide analysis and recommendations.
Maintain accurate records and reporting information.

4. Members' Centres, Friends Groups & Property Fundraising

Support fundraising activity undertaken by Members' Centres, Friends Groups and Trust properties.
Develop and maintain fundraising materials, guidance and toolkits.
Coordinate communications and stewardship activity for supporter groups and place-based fundraising initiatives.

5. Stakeholder Management & Collaboration

Work collaboratively with Marketing, Content, Fundraising Operations, Supporter Care and other internal teams.
Coordinate activity with agencies, suppliers and third parties where required.
Build positive working relationships across the organisation.

6. Financial & Operational Management

Support management of campaign expenditure and income reporting.
Ensure fundraising administration, fulfilment and operational activity are delivered accurately and efficiently.

7. Compliance & Risk Management

Ensure fundraising activities are delivered in accordance with regulation, organisational procedures and best practice.
Support accurate record keeping and compliance monitoring.

8. Innovation & Growth

Contribute ideas for new fundraising campaigns, products and supporter engagement activity.
Support testing and improvement of fundraising approaches and processes.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential

None

Desirable

Project Management qualification e.g. APM Project Fundamentals
Process Improvement qualification e.g. Six Sigma Yellow Belt
Excel Associate Certification

Skills, Experience & Knowledge

Essential

Individual Giving, Campaigns & Products

Experience supporting or delivering fundraising campaigns, appeals or fundraising products.
Understanding of donor acquisition, retention and supporter engagement principles.

Supporter Journeys & Stewardship

Experience supporting customer, supporter or donor communications and stewardship activity.

Audience Insight, Data & Performance

Experience using data, reporting or audience insight to evaluate performance and support decision making.

Members' Centres, Friends Groups & Property Fundraising

Experience working collaboratively with volunteers, supporter groups or internal stakeholders to deliver engagement or fundraising activities.

Stakeholder Management & Collaboration

Strong interpersonal and communication skills with the ability to build effective working relationships.

Financial & Operational Management

Strong organisational skills and attention to detail.
Experience managing multiple projects and competing priorities.

Compliance & Risk Management

Understanding of fundraising or marketing compliance requirements and willingness to maintain specialist knowledge.

Innovation & Growth

Proactive approach to identifying improvements and opportunities.

Technical & Professional Skills

Experience using CRM systems and Microsoft Office applications.
Experience producing written content and fundraising communications.

Desirable

Sector and organisational context: Experience of working in a fast-paced organisation with a national reach.
Gaming and lottery products: experience of gaming products, such as lottery, raffle or prize draw activity.
Travel: a current valid driving license for driving in the UK.

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