Job Advert

Salary is National Minimum wage so it's age dependent as below:

Age Range - Rate Per Hour

Aged 16-17 - £8.00

Aged 18-20 - £10.85

Aged 21+ - £12.71

Falkirk Council are recruiting Modern Apprentice positions within Business Administration, Housing and Customer Service roles.

Falkirk Council are recruiting Modern Apprentice positions within Business Administration, Housing and Customer Service roles.

Open to all Falkirk Council residents, who are looking to gain a qualification in work.

As the first point of contact for visitors and callers, you will provide a welcoming front‑of‑house experience, whilst supporting the wider team with administrative tasks, supporting efficient day‑to‑day operations within the office.

The Apprentice will require the ability to deal with customers in a courteous manner.
The Apprentice will be required to always maintain confidentiality.
The Apprentice will have good communication and IT skills.
The Apprentice will have the ability to work under pressure and be able to work with other colleagues in the team.
The Apprentice will be required to complete training and a qualification whilst in work.

Key skills and attributes for the role include:

Organisational and multitasking skills
Experience using Microsoft Office (Word, Outlook, Excel)
Confident telephone manner and customer service skills
Ability to work independently and as part of a team
Previous work experience would be an advantage but not essential

If you are the successful candidate, you will be required to carry out a Disclosure Scotland check, the cost of which will be met by the preferred candidate.

Please send an up to date CV to: eturecruitment@falkirk.gov.uk with the subject heading as "MA Opportunity".

Closing Date is 30^th June, 2026

22 temporary Customer Services jobs in Cumbernauld, North Lanarkshire