EVH Grade 7 PA22 – PA25 (£39,072 - £42,903)

Fixed Term until March 2025

Full-time Post 35 hours per week

We are looking for a Money Advice Officer. This post is funded by the Scottish Government, through Advice UK and will end March 2025.

The Money Adviser will play a key role in the delivery of Thenue’s Financial Inclusion Service by providing options to support individuals/households in Thenue’s communities namely Bridgeton, Calton, Dalmarnock, Blackhill, Cranhill and Castlemilk on solutions for resolutions of their financial issues. The post is 35 hours per week Monday to Friday and we have a flexible working policy, which includes, working in our Main Office in London Road, working from Home and working in our outreach areas.

The main tasks involve:

Providing debt advice to individuals/households.
Maintain accurate records of casework using Advice Pro database management system.
Advice and support will be provided to individuals/households, by a combination of face to face, telephone, home visits, or in outreach locations.
Developing awareness of the Advice service and undertaking promotion work in various community centres within the Thenue area.
Continue to upskill knowledge through additional internal or external training.
Work closely with both Income Max and Financial Inclusion service.

Advice and support:

Identifying when interviewing tenants of any additional support needs.

To provide accurate information and identify and explain all options.

Undertaking detailed casework on multiple debt problems.
Act for the tenant where necessary by calculating, negotiating, drafting or writing letters and telephoning to creditors.
Negotiate with third parties such as statutory and non-statutory bodies as appropriate.
Refer internally or externally to other specialist services as appropriate.
Ensure that all work conforms to the standard and criteria as outlined in the funding requirements of Advice UK
Carrying out other duties specified by your line manager related to the field of debt advice.

How to apply

To apply, please download the information pack on our website by initially selecting the s1jobs apply button and email your personal statement (no more than 2 sides of an A4 sheet of paper) to us by the closing date at 12 noon on Tuesday 25 June 2024.

Interviews will be held on 18 July 2024 at Thenue Housing Association, 423 London Road, Glasgow G40 1AG with the post starting on 1 August 2024.