🌟 We're Hiring: Customer Service Administrator

📍 Location: Livingston

🕒 Full-time | Temporary with view to go permanent - 8am-4.30pm (3pm finish on Fridays 😃)

💰 Salary: 26k

👋 About the Role

We're looking for a proactive and customer-focused Customer Service Administrator to join our client's first-line Customer Care team.

In this role, you will be the primary point of contact for all customer interactions, managing a wide range of enquiries, from general questions and product information to resolving customer concerns and complaints.

You'll play a critical role in shaping the customer experience, ensuring every interaction is handled professionally, efficiently, and with a focus on delivering excellent service.

🧩 What You'll Be Doing

Acting as the first point of contact for all incoming customer enquiries via phone, email, and in person
Managing a broad spectrum of queries, including:
General enquiries
Product information and guidance
Order-related questions
Customer feedback and complaints
Taking ownership of queries, ensuring they are resolved promptly or escalated appropriately
Delivering a high standard of customer care at all times
Maintaining up-to-date knowledge of products to provide accurate information
Logging and updating all customer interactions within the CRM system
Supporting internal teams to ensure a seamless customer experience

💡 What You'll Bring

Previous experience in a customer-facing or customer service role
Strong communication skills with the ability to handle a variety of customer interactions confidently
Experience dealing with complaints and challenging situations professionally
Excellent organisational skills and attention to detail
Confidence using Microsoft Office (Word, Excel, Outlook, PowerPoint)
A proactive, positive approach and ability to work independently

The Benefits of Being Part of our Fabulous Extended Team of over 40 Candidates:

Working as a temp is an ideal way of exploring different job roles and industries. It's also gives you control of your own work/life balance. Here are just some of the benefits you can expect when you become part of the Office Angels team:

Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after
Access to discount vouchers with many high street brands
Eye care vouchers and money towards glasses should you require them for VDU purposes
We can search for permanent work whilst you're in assignments and offer expert interview support and advice
Weekly pay
Pension scheme option (with employer contributions)
28 days paid annual leave (Based on a weekly accrual)
Access to our assistance programme that provides free, confidential and independent advice on a range of issues including grief, stress and legal issues

📩 How to Apply

If this sounds like the perfect fit for you, we'd love to hear from you!

Please apply below or send your CV to sophie.craig@office-angels.com

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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