Customer Care Assistant (Housing)

12-month fixed-term contract | 21 hours per week | Monday to Friday

Our Mission - Homes, people and communities to be proud of.

Our Vision - Striving to improve life experiences and opportunities.

About the Role

Do you enjoy helping people, solving problems and making a meaningful difference to their everyday lives?

We are looking for a Customer Care Assistant to join our Housing Management Team on a 12-month fixed-term contract. In this varied and rewarding front-line role, you will support customers by telephone, email and face to face, helping them to enjoy and sustain their homes.

You will be at the heart of the customer experience: listening carefully, responding with empathy and finding practical solutions when customers face challenges or changes in their homes.

About Us

We are a small organisation making a big impact in the communities where our tenants live. At Almond, we focus on what WORKS for our customers and colleagues.

Our values are:

Work together
Open to change
Respect
Kindness
Social responsibility

If you take pride in delivering excellent customer service and share our values, we would love to hear from you.

What You’ll Be Doing

Providing high‑quality customer service via phone, email and in person
Acting as a first point of contact for housing‑related enquiries
Listening to customers’ needs and identifying the best possible solutions
Supporting the Housing Management Team with day‑to‑day enquiries and tasks
Recording and maintaining accurate customer information and case notes
Working collaboratively with colleagues to deliver a positive customer journey

What We’re Looking For

· A strong customer focus and excellent communication skills

· Good attention to detail and the ability to manage multiple enquiries

· A positive, practical and solution-focused approach

· Confidence using IT systems and recording information accurately

· The ability to work collaboratively and demonstrate our WORKS values

· Experience in housing or a similar customer-focused environment is desirable but not essential

What We Offer

· Contract: 12-month fixed-term contract

· Salary: £20,610.33 (FTE £35,332)

· Working hours: 21 hours per week, worked Monday to Friday

· Hybrid working: A minimum of two days per week in the office

· Office location: Livingston

Benefits include:

Excellent work/life balance culture
Access to online health and wellbeing services
Contribution towards gym membership
Pension scheme from day one with a 10% employer contribution

Closing date: Monday 02 November 2026.

This vacancy may close early if we receive a high volume of applications.

To find out more and apply, please click the Apply button now.

Equal Opportunities

Almond is an equal opportunities employer and welcomes applications from all sections of the community. We are committed to creating an inclusive workplace and will consider all applicants fairly. Reasonable adjustments are available throughout the recruitment process.

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