About Us

Due to expansion, an opportunity has arisen for an enthusiastic individual to join our award-winning Business Development department. The Business Development team comprises of three main work streams: HM Connect, Bids & Tenders and Digital Acquisition. Digitally acquired client enquiries are managed through our new HM Gateway division, which serves as the first point of contact for new clients engaging with Harper Macleod. This team plays a vital role in shaping the client experience from the very beginning.

The Role

We’re looking for an enthusiastic Client Engagement Assistant to join our team and assist with new business enquiries. You’ll be at the heart of our client experience, delivering exceptional care from the very first point of contact. You’ll respond to prospective client enquiries, received via email, our website and by telephone, with a positive and proactive approach..

You will handle incoming enquiries within strict timeframes, engaging confidently to understand their individual or business legal needs. Using your strong client‑care skills, you’ll assess the most appropriate next steps, applying department criteria to triage enquiries, and ensure each enquiry is directed to the right department. This includes reviewing suitability, carrying out conflict of interest searches, and ensuring all enquiries are accurately recorded and progressed in CRM systems.

Working collaboratively with our client advisors, you’ll help ensure enquiries are allocated correctly and within agreed timescales, contributing to a smooth and efficient client journey. You’ll also support the maintenance of the team’s information tools, helping us keep our processes clear, current, and reliable.

We’re looking for someone who is genuinely passionate about client care and customer service, and who brings experience from an office or customer‑facing environment. This role offers the opportunity to explore the business side of a law firm and develop an alternative career within the legal sector.

What You’ll Be Doing

· Dealing with prospective client enquiries received by email, website and telephone within strict time frames

· Confidently engage with prospective and existing clients to understand their legal needs

· Review and triage all enquiries to assess service suitability and ensure they are directed to the most appropriate staff member for support.

· Undertaking conflict of interest searches and identifying any attendant risks

· Utilising systems such as HubSpot and RingCentral

· Liaising with client advisors to ensure enquiries are allocated properly and within agreed time limits

· Support the maintenance of the team’s information tools.

What We’re Looking For

Essential skills & experience:

· Consistently provides outstanding customer service with a strong sense of pride and professionalism

· Excellent communication skills, both written and oral

· Strong teamwork mentality and commercial understanding

· Passionate about client care

· Ability and willingness to learn legal terminology and processes, including proactively upskilling and improving own knowledge

· Ability to flourish in a fast-paced environment

Desirable:

· Awareness of the legal sector is an advantage, but training will be provided

· Experience using and maintaining databases and CRM systems such as HubSpot and RingCentral

· Experience working in a professional services environment

Let your ambitions grow with ours

At Harper Macleod, ambition is what drives us forward. We are a firm that cares about doing great work and making a real impact for our clients and for each other.

We believe in progress, not standing still. That means sharing ideas, supporting growth and creating opportunities for everyone to shine. If you want to work somewhere that values curiosity and collaboration, you’ll feel right at home here.

Our story so far includes recognition as Scotland’s Firm of the Year 2025, ESG Firm of the Year 2024 and a place in the Legal 500’s Green Guide for two years running. But we’re not done yet. The best is still to come.

We offer a competitive salary and benefits package, active colleague engagement, wellbeing, sustainability & CSR programmes and the opportunity to develop your career.

If you’re ready to shape the future with us, we would love to hear from you.

41 Customer Services jobs in Lochgelly, Fife

Sponsored Jobs