Customer Care Coordinator

At Dandara we believe the best ideas come from our people working together. We strive to look forward in all we do, with integrity and passion. Recruiting the right people is essential, as our peoples' contribution lead us to achieving our goals and growing our company. We put our customers first, we empower our people, and we support the communities in which we build.

This is based in our fabulous office in Newbridge is just to the west of Edinburgh airport, offering great views of incoming aircraft and easy access to the M8 and M9.

Working patterns

This is a maternity cover fixed term contract

Hybrid working available after induction period (2 x WFH days a week)

Monday to Friday

8:30am to 5:00pm

What you will do:

Manage incoming calls from our new residents on required snagging work
Record reported warranty defects and all contact with the customer, contractor, sub-contractor, surveyors, and insurance inspectors or internal for each individual case.
Follow-ups with residents, ensuring they are fully satisfied before the ticket is closed
Competently manage the engineers/technician's diaries for repair work e.g., geographical suitability per job/technician
Manage bookings for the Head of Customer Care and sub-contractors.
Manage department work schedule by maintaining calendars for department personnel - arranging repairs, meetings, conferences, teleconferences, and travel.
Creating regular reports for the Customer Care Manager
Update files with information relating to sites as a backup for rectification or warranty defects.
Strive to achieve gains in ‘Customer Satisfaction and ‘Recommended’ ratings as reported by HBF.

What you will have:

Desirable

Experience in a similar role within the housebuilding industry

Essential

Experience within a similar role
Strong admin/coordination skills
Friendly telephone and email manner
Great time management, organisation, and people skills
Excellent communication skills (verbal & written)

What we will offer you:

Dandara was established in 1988 from the desire to provide innovative homes and commercial properties, which would offer real value for money without compromising on design, durability or quality. Today Dandara is one of the UK’s largest independent property development companies, with over 10,000 happy customers and more than 100 industry awards for d

£competitive salary (negotiable on experience)
34 days holiday (inclusive of bank holidays)
Private Medical Insurance
£competitive annual bonus (discretionary)
Employee Assistance Programme - EAP
Health Hero digital doctor - 24 hr virtual help and appointments
Health Assured Wisdom App
Paternity pay – 2 weeks full
Maternity pay – 13 weeks full, 13 weeks 50%, 13 weeks SMP
3x salary life assurance (paid option to increase to x4)
Cycle to Work Scheme
Employer matched pension scheme of up to 5%
Flexible benefits including shopping vouchers and reduced gym membership

If you are an experienced, driven, and ambitious Customer Care Coordinator that would like to join one of the UK's most well-respected housebuilders - this may be the role for you!

Important note:

No agency applications will be considered for this role. Any CVs received will be considered a free gift.