Hours/week: 35 hours per week - Rotating shift patterns between 7.30am - 8pm Monday - Friday, 9am - 4pm Saturday and Sunday

Consistently deliver excellent client experience through various method of interaction including but not limited to telephony, chat and written communication

Demonstrates confidence when handling challenging and complex situations including digital queries and complaints, taking responsibility to investigate and resolve effectively

Responsible in ensuring client requests are completed correctly and within agreed time scales whilst adhering to policy and procedures

Works with a range of internal stakeholders, support functions and third parties to resolve client queries

Responsible for gathering information and facts in order to make key decisions and judgements with an analytical approach

Champions continuous improvements, brings forward suggestions, shares best practice and participates fully in team meetings

Ensures that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards

Identify and report recurring customer issues to management for process improvement.

Collaborate with other team members to maintain a high standard of customer service.

Stay updated on product knowledge, industry trends, and company updates to better assist customers.

A strong and empathic communicator able to offer customers a seamless service

Organised and able manage your customer diary at the same time as dealing with busy periods of walk-in customers

A real team player

Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.

Employee discount, This role is a 3 month contract role (with the potential to extend or go perm) with a working shift pattern of:

Please note for the middle month of assignment only there will be shifts assigned 9am - 4pm Saturday and Sunday (day off Monday - Friday), As a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.