To assist the Business Support Team Leader in the development and maintenance of the corporate Customer Relationship Management system (CRM) and associated systems, including system testing. To produce statistical information used to monitor service provision and to support system users with non-technical system issues

Reports to the Business Support Team Leader

Requirements

Assist in the development and maintenance of the corporate CRM system and associated customer services systems

Provide non-technical training to system users

Provide first line support to system users

Production of statistical information

System testing

Provide excellent customer service

Extensive experience in an administrative role

Experience in busy customer service environment and an understanding of customer service provision

4 SQA Standard Grades or equivalent at level 3 or above, including Maths and English

High level of accuracy in work

Experience of working as part of a successful team

Proven ability at problem solving

Good understanding of IT databases, operating systems

Ability to analyse complex information, comprising reports and record keeping to identify possible service improvements

Understanding of the importance of maintaining confidentiality

Strong communication skills, both written and verbal

Ability to deal with people in an understanding and professional manner

Ability to work in an open plan office

Ability to be flexible to meet the needs and demands of the service, Disability Confident