Overall, Purpose of the Job

The Support Manager is responsible for the operation of all activities relating to the welfare, care, development of resident or "companions" in the community residential setting in a manner which embodies the SSSC Codes of Practice, Care Inspectorate Standards and Emmaus ethos, objectives and policies. The post holder will be responsible for the planning, support, development, supervision and training needs of the "companions" & support staff. You will be responsible for auditing files and the community ensuring the best possible service. You will overall responsibility for the service requirements, notifications & inspection by the Care Inspectorate. The post holder will work closely with the Community Director to support the strategic development of the service & social enterprise business activity of the community.

Principal accountabilities

· Be the Registered Manager (Housing Support) for the service with the Care Inspectorate & associated responsibilities.

· Lead on Safeguarding, Child Protection & Adult Support & Protection Policies/Procedures.

· Quality Assurance Audits of files, building & service.

· Overall Running of the Residential Community/Companions

· Manage and delegate responsibility, through a formal supervision process for staff members with caseloads.

· Be responsible for the support, welfare and care of Companions, and their integration into the Emmaus Community and the wider external community.

· Development of strategies to support all companions to reach their individual potential.

· Support community development within Emmaus Glasgow

· Ensure the welfare and wellbeing of residents/companions.

· Collaborate with the colleagues in the management of volunteers with the community & social enterprises.

· Develop external partnerships to enhance the support offered to companions.

· Contribute to the annual budget planning process associated with companions and the community homes, and report on finances associated with companions and the community homes, including verification, authorisation, and monitoring of expenditure, and claiming of housing benefit.

· Referrals/ Agency Liaison – getting new referrals & promoting service externally. Mange assessments/waiting lists.

Community & Organisational Activities

· Manage the building in terms of general maintenance and health & safety.

· Any other duties and responsibilities as required by the community director including additional duties and responsibilities to cover for holidays and absences including covering for the business manager.

Staff Management

Ensure all support staff are supervised monthly.
Delegate areas of responsibility to staff members through supervision process
Actively support the training and development of staff members
Rota including cover for community/AL/On Call.

Community Occupancy

Ensure that the community maintains an occupancy levels of 75% or above.
Develop and manage the referral process, ensuring that the referral and risk assessment processes reflect the needs of the overall Community.
Develop and maintain relationships with appropriate local and national referral agencies to ensure the occupancy level maintained.
Work closely with the Community Director to ensure that the balance of needs within the community complements the needs of the social enterprise.

Companion Support and Management

· Build good relationships with companions and understand their needs and ambitions.

· Ensure that all documentation associated with companion support is completed and updated regularly.

· Ensure that companions are supported on a one-to-one basis by staff, at regular meetings.

· Ensure regulatory principals and requirements such as from Care Inspectorate and Scottish Social Services Council are adhered to and adopted by the staff team.

· Responsible for liaison with Care Inspector, notifications and requirements.

· Overall responsibility for the companion referral process, ensuring that referrals and risk assessment processes provide a balanced and safe community, based on our ability to support the companions’ needs and their ability to meet the demands of the social enterprise activities.

· Develop support plans/risk assessments for companions to achieve sustained recovery from drug and/or alcohol use, mental health or behaviour issues.

· Ensure Companions are involved in all aspects of community life and are part of its organisation, development and decision-making processes.

· Hold a small caseload/keywork.

· Responsible for day-to-day problem solving and conflict resolution, taking appropriate disciplinary action in a fair and consistent manner, when necessary, in line with community policies and procedures.

· Ensure that all case files, filing, and information systems are maintained efficiently.

· To bring to the attention of staff at weekly management meetings relevant information about companion welfare.

Developing Companions’ Skills

· Responsible for the development and delivery of training to companions including the development of informal training such as basic hygiene, housekeeping and money management, and sourcing external training where appropriate, including establishing a budgeted annual training programme for companions.

· Develop and manage formal support processes for companions, including one-to-ones and development plans, using appropriate tools, e.g. Outcomes Star.

· Liaise with relevant agencies outside the Community to ensure that the specific needs of companions are met effectively.

· Create and maintain links with external agencies to support the progression of Companions into independent living.

Policy Implementation and Development

· In Liaison with Director, Responsible for the development and implementation of policies and procedures for the community to ensure compliance with all relevant legislation.

· Ensure that the community is run in an efficient and environmentally aware way by developing procedures to limit waste and environmental damage.

Business Development

To assist and support the Community Director and Operations/Retail Manager in achieving effective business operations.

Solidarity

To adopt Emmaus principals in solidarity and promote & participate in the development of solidarity action within the community externally.

Administration

Prepare reports for the community director and trustees.
Develop and maintain records that all the submission of Care Inspectorate requirements & notifications.

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Internal and External Relations

Maintain good local and national relations, promoting the ethos of Emmaus where possible.
Promote the work of Emmaus through speaking at events and undertaking presentations as necessary.
Develop and maintain the community’s relationship with the Emmaus movement at regional, national and international levels attending events & conferences as requires.