This role plays an integral part in the guest experience by offering assistance to guests with Concierge services including entertainment/dining bookings, sending and receiving courier packages, assisting with luggage and directing guests within and outside of the Hotel. To answer guest questions and resolve issues whilst exceeding expectations at all times.

This key team member is responsible for:

Knowing regular guest names and requirements

Accurate knowledge of hotel facilities and services

Answer guest questions and resolve guest problems

Know the names, functions and locations of the Management Team

Be aware of daily functions, events, VIP and group arrivals

To carry out any other duties as required

The ideal candidate will have a passion for delivering great service in a professional manner and be able to work well under pressure., The successful candidate will be proactive and will be an excellent communicator (verbal and written) as well as:

Great Customer Service Skills - Must enjoy guest interaction, be able to anticipate guest needs and maintain a positive and professional attitude at all times.

Must be able to maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.

Must be a Team Player - Demonstrate experience of building positive working relationships and promoting team spirit.

Essential Computer Skills - Knowledge of Opera is preferred, Microsoft Word and Excel is essential.

Valid UK Driving Licence

We are currently recruiting for a Concierge Porter to join our award winning Concierge team at the Sheraton Grand Hotel & Spa.

Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities

Many more benefits however most importantly, we'll help you grow, and develop you as an individual

A competitive salary plus free meals whilst on duty.

28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days(pro rata)after further service

Worldwide employee and friends & family hotel room rates plus a free overnight stay with Spa access (for you and a plus 1) on the night of your induction

50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels!

Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub

50% off Spa Treatments and £50 gym membership within our One Spa!

24/7 and employee healthcare plan with access to Mental Healthcare first aiders