The Debt Recovery Administrator will support the effective management of debt recovery files, carrying out administrative, investigative, and customer‑facing duties. The post‑holder will ensure that all case activity is recorded accurately, handled professionally, and completed in accordance with legal, regulatory, and internal procedural requirements.

Key Responsibilities

Case Management

Manage an individual caseload of debt recovery files from instruction to conclusion
Open new case files and maintain accurate records throughout the recovery process
Obtain Land Registry documentation for England and Scotland
Draft and issue letters, emails, and formal correspondence using approved templates
Monitor and manage debt recovery payment arrangements, including direct debits and card payments
Maintain diary systems for all cyclical and time‑sensitive matters
Conduct tracing activities using GBG, Landlord Registration, Rightmove alerts, and other approved tools
Instruct tracing agents and undertake due diligence checks

Communication & Customer Interaction

Respond to incoming telephone, email, and written enquiries in a professional and timely manner
Negotiate repayment plans with debtors and manage sensitive or challenging conversations with confidence and empathy
Process payments over the telephone in accordance with internal procedures

Administration & Documentation

Process incoming, returned, and insolvency‑related mail
Update CRM systems and internal databases with accurate and timely information
Assist in preparing documentation for external recovery partners
Ensure all documentation and financial information is processed with a high degree of accuracy

Compliance & Internal Collaboration

Ensure all actions comply with relevant legislation, including the Data Protection Act
Adhere to internal policies, procedures, and regulatory requirements
Liaise with Billing, Customer Care, Finance, and the Legal Team to support case progression and resolve queries
Assist with aged debt reporting and provide general administrative support to the wider team

Essential Skills & Attributes

Proven ability to manage a personal caseload effectively
Excellent attention to detail and accuracy in all aspects of work
Strong verbal and written communication skills
Ability to negotiate effectively and handle sensitive matters with professionalism
Logical, calm, and methodical approach to problem‑solving
Strong organisational skills and the ability to prioritise workload
Proficiency in Microsoft Office applications (Excel, Word, Outlook)
Experience working with CRM systems and database management tools

1 Greenbelt Group jobs in Scotland