Are you passionate about delivering excellent customer service and building strong relationships? We are looking for a Customer Services Assistant to join our team in Birkhill, Lesmahagow.

About the Role

As part of our Customer Services Department, you’ll play a key role in ensuring our customers receive high-quality products and services, on time and in full. You’ll act as a first point of contact for customers, handling orders, enquiries, and service updates, while supporting colleagues across Sales, Transport, Production, and Operations.

This is a fast-paced role where you’ll be responsible for providing accurate information, solving problems efficiently, and ensuring our customers always feel valued.

Key Responsibilities

Taking and processing orders via phone, email, or app.
Responding promptly and professionally to customer enquiries.
Keeping customers informed of any changes or delays and managing orders through to completion.
Managing pre-emption and standing orders for a portfolio of customers.
Running reports and taking action where required.
Arranging veterinary prescriptions for medicated feed in line with legal requirements.
Reporting transport or service failures.
Supporting departmental KPI targets and objectives.
Maintaining clear communication with both internal teams and external partners.
Ensuring adequate cover during holidays or absence.
Adhering to Health & Safety and company procedures.

What We’re Looking For

Essential:

Fluent in written and spoken English.
Strong problem-solving skills and the confidence to make decisions.
High level of integrity and reliability.
Ability to work well under pressure.
A strong team player with excellent communication skills.

Desired:

Previous experience in a similar role.
A broad understanding of the agricultural industry.

Why Join Us?

This is an excellent opportunity to be part of a dedicated team where your contribution will directly support the success of the business and satisfaction of our customers.

Location: Birkhill, Lesmahagow

Reporting to: Group Customer Services Manager

Monday to Friday 8.00am to 5.00pm (40 hours per week)

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